
Sales Support Specialist
17 hours ago
Resolution Specialist
Taipei, Taiwan
Job Summary
We are seeking a detail-oriented and proactive Sales Support Specialist to join our team in Taiwan. The ideal candidate will have 3+ years of experience in a similar role, strong ERP system knowledge, and excellent communication skills in English. This role is critical in supporting the sales team, ensuring smooth operations, and enhancing customer satisfaction.
Key Responsibilities
- Drive Sales Process Improvements - Identify and implement enhancements to streamline workflows and boost team efficiency.
- Manage Strategic Documentation - Oversee critical documentation for partners, vendors, contracts, and financial planning to support business decisions.
- Support Financial Governance- Review and coordinate approvals for project costs, gross margins, and Delegation of Authority (DOA) compliance.
- Ensure Sales Order Integrity - Enforce clean order standards and facilitate smooth transitions from order placement to post-sales handoff.
- Lead Project Closure Activities - Manage final documentation and ensure proper wrap-up of material and labor components for completed projects.
- Resolve Operational Challenges - Investigate issues, conduct root cause analysis, and implement corrective actions to prevent recurrence.
- Promote Best Practices - Share insights and process improvements with the sales team to enhance overall performance.
- Coordinate Cross-Functional Execution - Collaborate with internal teams to ensure alignment and timely delivery of sales commitments.
- Support Strategic Sales Initiatives - Contribute to achieving sales targets and improving customer satisfaction through operational excellence.
- Enable Data-Driven Decisions - Prepare and analyze sales reports and quotations to support strategic planning and performance tracking.
Requirements
- Bachelor's degree in Business Administration, Operations Management, or a related field
- 3+ years of experience in an operation, administrative, or project coordination role.
- Proficiency in ERP systems (e.g., SAP, Oracle) and CRM tools (e.g., Salesforce).
- Demonstrated strength in organizational, multitasking, and analytical problem-solving skills to effectively manage complex tasks and drive operational efficiency.
- Excellent verbal and written communication skills in English
- Ability to work independently and collaboratively in a fast-paced environment
- Experience in a multinational or cross-functional team is a plus
- Strong understanding of sales processes and operational workflows.
Preferred Qualifications
- Prior experience in the retail industry is highly desirable and will be considered an asset.
- Experience in project management is highly desirable
- Fluency in Mandarin is an advantage
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