IT Infrastructure Support Specialist

1 week ago

Taipei City Taipei City, Taiwan IByte Technology Solutions Full time $60,000 - $120,000 per year

Company Description

IByte Technology Solutions goes beyond traditional software development and consulting services by also specializing in talent acquisition and resource supply. We ensure our clients have access to the best professionals in the industry. Our commitment to excellence spans from crafting innovative solutions to assembling the right team for each project.

Role Description

This is a full-time role for an IT Infrastructure Support Engineer, located on-site in Hyderabad. The IT Infrastructure Support Engineer will be responsible for troubleshooting technical issues, managing information technology systems, administering network infrastructures, ensuring network security, and providing technical support to users.

Qualifications

Three or more years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

  1. Can use USB & PEX to install Windows system.

  2. Understand how to deal with blue screen of death problem.

  3. Understand what SCCM is and how to use it.

  4. Knowledge of MS 365 client installation and troubleshooting.

  5. Understand Outlook account configuration and troubleshooting and understand what OST/PST is, and how to enter Outlook into safe mode.

  6. Experience with Anti-spyware and Anti-virus software.

  7. Knowledge of ticketing systems such as ServiceNow, LANDesk, etc. and understanding of SLA levels

  8. Knowledge of Active Directory, such as create, unlock, reset user accounts, assign public folder permissions, etc.

  9. Knowledge and experience of supporting tablets/Mobile Phones. Support of computer networks, as directed by a Level III technician or service desk support.

  10. Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP Ability to troubleshoot issues with systems and networks using good d

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