Desktop Support Engineer

1 week ago

Taipei City, Taiwan EIL Global IT Solutions and Services Pvt Ltd Full time $60,000 - $80,000 per year

Company Overview

EIL Global is a leading provider of IT services across the Asia Pacific and EMEA regions. Headquartered in Adelaide, Australia, the company offers a comprehensive range of services, including digital transformation support and cutting-edge technologies such as AI-based workforce automation. EIL Global prides itself on its expertise in desktop, server, and network technologies, serving a diverse client base with professional and managed IT services.

Job Overview

We are seeking a highly skilled Desktop Support Engineer to join our team in Taipei City. As a mid-level position, the role requires 4 to 6 years of work experience in IT support. The successful candidate will be responsible for providing technical support in a full-time capacity, resolving user issues, and ensuring the smooth operation of IT systems in alignment with EIL Global's standards.

Qualifications and Skills

  • Strong experience with Windows OS, understanding its configuration and troubleshooting common issues.
  • Proficiency in Active Directory to manage and maintain directory services and access controls.
  • Extensive knowledge of the Microsoft Office Suite to provide support and resolve user-related issues.
  • Experience using remote desktop tools for effective troubleshooting and user support.
  • Ability to navigate and utilize ticketing systems for logging, tracking, and resolving IT issues efficiently.
  • Expertise in hardware repair including diagnosis and replacement of faulty components.
  • Excellent troubleshooting skills (Mandatory skill) to identify and resolve IT problems promptly.
  • Strong IT support skills (Mandatory skill) to assist users with technical issues and improve system performance.

Roles and Responsibilities

  • Provide first-line support and troubleshooting for desktop, laptop, and peripheral devices.
  • Manage user accounts and permissions using Active Directory and other management tools.
  • Resolve technical issues related to hardware, software, and networks reported by end-users.
  • Maintain records of repairs, configurations, and installations for reference and compliance.
  • Assist in the deployment and configuration of new hardware and software as needed.
  • Contribute to the development and documentation of technical FAQs and best practices.
  • Work closely with other IT team members to escalate complex issues and ensure timely resolution.
  • Conduct regular maintenance to ensure the continued performance of IT systems and infrastructure.

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