IT Service Desk TB
5 days ago
Job description
About the Role
We are looking for a reliable and hands-on Desktop Support Engineer to provide technical assistance to end users. This role focuses on maintaining and troubleshooting desktop environments, to support day-to-day IT operations.
Responsibilities
Reporting to the regional or remote team lead:
- Installing, relocating, and maintaining desktops, laptops for end users.
- Providing remote and on-site support for end users.
- Tracking and updating hardware inventory records.
- Troubleshooting and resolving issues with devices such as monitors, peripherals, network printers, mobile phones, and system software.
- Handling incident tickets and calls.
- Acting as a POC between users and external vendors when needed.
- Assisting users with basic guidance and training on IT tools and equipment.
Qualification
- Minimum 1 year of support role experience.
- technical sounds across windows platform.
- Provide guidance to junior members.
- - Mandarin speaking or understanding is a plus but not mandatory.
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