Senior Field Service Engineer

Job Title

Senior Field Service Engineer

Job Description
Job purpose

• Deliver technical service to customers in the region, maintain and develop customer satisfaction by continual improvement of system performance.
• Maintain and improve hardware, software, and controls on site.

Scope

• Evaluation system performance and continual improvement
• Troubleshooting and problem solving
• Preventive maintenance and corrective maintenance

Qualification And Abilities
In the position of Site IT & Controls Engineer you'll make an important contribution to the goal of achieving the highest possible customer satisfaction, focusing on the continuity of customers' processes. That means you'll need an enthusiastic and proactive attitude and a flexible working approach.

• University degree major in automation, control engineering or mechatronics with at least 3 to 5 years relevant working experience
• Excellent reading, written and oral skills in English language
• Knowledge of controls (including PLC/industrial PCs), electrical/mechanical systems and networks related automated baggage handling systems or material handling system

Responsibilities
You will be responsible for ensuring that the preventive maintenance of our ASRS system or material handling systems is carried out properly, as agreed in the maintenance contracts with customers. you'll be responsible for solving them on your own initiative.

• Solve electrical automation controls issues
• Carry out preventive and corrective maintenance on site
• The first service desk in local work with global service desk
• Evaluation and improvement system performance
• Initiate and execute improvement actions
• Analysis of issues and process follow up improvement actions
• Communicate with internal and customer to implement changes
• Offers professional arguments as the basis for making choices and for convincing the people concerned.
• Improvement of work processes calls for attention continuously.

List of key activities

• Prepare & execute service visits
• Report service visits and make recommendations
• Advise and perform optimizations for systems
• Participate in the development of new products and thereby express the vision of service
• Analyze the performance of systems
• Monitor the quality of the service process and make improvements
• Develop service support tools & resources
• Solve problems
• The first service contact to response technical clarification
• Fault finding and diagnose for system hardware and control system
• Build and/or change system hardware and software configuration
• Preventive and corrective maintenance in automation control system

Additional Info/ Skills

• Good communication skill
• Result orientation
• Appropriate Conduct
• Customer-orientation/ Service Provision
• Decisiveness
• Discipline
• Evaluating/Judgement
• Safety Awareness
• Self-confidence/ Independence
• Stress Resistance

Work pattern
Nighttime/Daytime including stand by

Differentiator

• Set priorities, distributes work, follow up progress and quality.
• Methodologically analyzing and improving mid set
• Works systematically
• Improves own working methods
• Work under pressure

IT 與控制服務工程師
Vanderlande Taipei, 台北市, 台灣 (現場)

職位描述
工作目的

• 為該地區的客戶提供技術服務,透過不斷改進系統效能來維持和發展客戶滿意度。
• 維護和改進現場的硬體、軟體和控制。

範圍

• 系統效能評估和持續改進
• 疑難排解和解決問題
• 預防性維護和糾正性維護

資格和能力
在現場 IT 和控制工程師的職位上,您將為實現盡可能高的客戶滿意度的目標做出重要貢獻,並專注於客戶流程的連續性。這意味著您需要熱情主動的態度和靈活的工作方式。

• 自動化、控制工程或機電一體化專業大學學歷,具3至5年以上相關工作經驗
• 優秀的英語閱讀、寫作和口語能力。
• 了解與自動行李處理系統或物料搬運系統相關的控制(包括 PLC/工業 PC)、電氣/機械系統和網路。

職責
您將負責確保我們的 ASRS 系統或物料搬運系統的預防性維護按照與客戶的維護合約中的約定正確進行。您將負責主動解決這些問題。

• 解決電氣自動化控制問題。
• 在現場進行預防性和糾正性維護。
• 第一個本地服務台與全球服務台合作
• 評估與改進系統績效
• 啟動並執行改進行動。
• 分析問題並採取後續改進行動。
• 與內部和客戶溝通以實施變革。
• 提供專業論據作為做出選擇和說服相關人員的基礎。
• 工作流程的改進需要不斷關注。

重點活動清單

• 準備和執行服務訪問。
• 報告服務訪問並提出建議。
• 建議並執行系統最佳化。
• 參與新產品的開發,從而表達服務的願景。
• 分析系統的性能。
• 監控服務流程的品質並進行改進。
• 開發服務支持工具和資源。
• 解決問題。
• 第一服務聯絡人回應技術澄清
• 系統硬體和控制系統的故障查找和診斷。
• 建置和/或變更系統硬體和軟體組態。
• 自動化控制系統的預防性和糾正性維護

附加信息/技能

• 良好的溝通能力
• 結果導向
• 適當行為
• 以客為本/提供服務
• 果斷
• 訓練
• 評估/判斷
• 安全意識
• 自信/獨立
• 抗壓性

工作模式。
夜間/白天,包括待機