Associate Specialist, Analytics Customer Support

Role Purpose

At LSEG, we are seeking a dedicated individual to join our Analytics Client Services (ACS) team. As an Associate Specialist in ACS, you will deliver exceptional service to clients using LSEG Analytics products, with a particular focus on the Yield Book. The ideal candidate will demonstrate strong problem-solving and analytical skills, particularly in financial market, with a focus on fixed income markets.

As a trusted source of fixed income analytics for more than 30 years, Yield Book offers an expanded set of capabilities that include market-leading data and cashflow modelling for security and portfolio analysis ranging from vanilla bonds to highly structured mortgages and sophisticated derivatives for clients to accurately address their requirements. For more information, please visit

Role Responsibilities

• This position provides an opportunity to gain a broad perspective on various fixed income products. Key responsibilities include:

• Serve as the primary point of contact for institutional clients, taking ownership of resolving their analytics inquiries.

• Gain in-depth knowledge of various fixed income products, including IRS, structured notes, CMOs, and other financial instruments.

• Gaining expertise in LSEG analytics products, with a particular focus on the Yield Book.

• Assisting developers in testing new functions

• Foster and maintain positive relationships with both internal and external customers, ensuring the highest level of client service.

Requirements

• This is an Individual Contributor role

• Bachelor's Degree or equivalent in a financial or quantitative field

• Deep knowledge of fixed income/MBS products

• Outstanding problem-solving and analysis skills

• Outstanding written and verbal communication skills in Mandarin and English

• Strong team player with the ability to prioritize tasks and maintain professionalism under pressure

• Proficient with Microsoft Excel and VBA

LSEG is committed to encouraging a diverse, equitable, an inclusive work environment, ensuring equal opportunities for all employees, regardless of their background. We offer great employee benefits to make sure everyone performs to the best of their abilities. We offer a hybrid working model.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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