
Senior Desktop Support Technician
1 day ago
Company Description
BROCENT is a Global IT Managed Service Provider that employs a distinct "Platform + Service" model, leveraging Big Data and AI-powered Resource Supply Chain. We deliver comprehensive IT Support & Maintenance Plans across 100+ countries, enhancing clients' IT Return on Investment and reducing Total Cost of Ownership. With over 2,500 highly skilled IT service management professionals and service command centers worldwide, BROCENT is committed to improving operational efficiency and IT management effectiveness. We have established service centers in Poland, USA, Malaysia, and Thailand in 2024, with more global centers planned for 2025 to provide local coverage for global clients.
Role Description
This is an adhoc/on demand on-site role for a Desktop Support Engineers located in Taipei City. We're interested in onboarding you as freelancers to join our team and serve existing projects.
***Important Note: This offer is ONLY FOR INDIVIDUAL APPLICATIONS AND NOT FOR AGENCIES.
Please also feel free to drop us your CV should you be interested in working with us on the same model in any other countries Globally as we would be happy to work with you according to your location as well
*Skill Expectations
L1 Desktop Support Engineer
3 years' or more experience in IT infrastructure support, troubleshooting hardware, software, and operating system issues. As a Level 1 engineer, you will resolve issues while adhering to hardware warranty and customer security compliance standards.
Hardware Support & Troubleshooting:
Hands-on experience in installing, troubleshooting, and repairing desktops, printers, laptops, and other computer peripherals. (Monitors, keyboards, mice, printers, fax machines, scanners)
Ability to lift and move equipment weighing up to 50 lbs.
Provide Smart Hands support for peripheral and networking hardware, including routers, switches, firewalls, racks, and cabinets. Smart Hands activities involve performing physical tasks on-site while following instructions from senior engineers or remote technical teams, or by adhering to predefined procedures. Level 1 deskside engineers are expected to execute these tasks as directed but do not engage in configuring or troubleshooting complex network infrastructure, which is escalated to Level 2 engineers as needed.
Software & OS Support:
Experience to follow instructions for installing and troubleshooting desktop applications.
Skilled in desk-side support and PC break/fix, with basic administration of Windows operating systems.
Assist with anti-spyware and anti-virus software, including troubleshooting installation issues.
Basic support for iOS/Android tablets, assisting with configuration and troubleshooting.
Assist with software and operating system deployments using tools such as MSCM, WDS, or MDM solutions to install Microsoft Office, antivirus software, and company-specific applications. Level 1 deskside engineers support these deployments by following established procedures but do not take ownership of or troubleshoot enterprise deployment failures, which are escalated to Level 2 engineers when necessary.
Active Directory & Identity Management:
Assist with basic user account management tasks in Active Directory, including password resets, account unlocks, and adding users to existing groups. Level 1 deskside engineers perform these routine tasks but do not engage in more complex account management or troubleshooting, which is escalated to Level 2 engineers as required.
Assist with access permissions and escalate issues as needed to senior teams for complex Active Directory problems.
Level 1 deskside engineers are not expected to troubleshoot complex security, firewall, or enterprise software issues
Network & Connectivity Support:
Basic knowledge of enterprise LAN and WAN setups, with the ability to troubleshoot simple connectivity issues.
Familiarity with TCP/IP, DNS, DHCP, VPN, and RDP.
Basic wireless network troubleshooting, including using diagnostic tools (ping, ipconfig, Wi-Fi analyser).
Certifications:
CompTIA A+ or equivalent entry-level IT certification (or acquired during employment).
Basic awareness of ITIL processes, including Incident, Change, and Problem Management, Service Requests, and spare/buffer stock management.
Customer site-specific certification may be introduced during induction.
Competency Requirements:
Strong written and oral communication skills with clients and management.
Excellent people skills for effective interaction with users and teams.
Ability to meet deadlines and manage tasks efficiently.
Strong deductive reasoning skills for troubleshooting issues.
Capability to work independently with minimal supervision.
Support of computer networks, as directed by senior technicians or service desk support.
Proficient in ticket handling, adhering to client requirements.
-
Desktop support
1 day ago
Taipei City, Taipei City, Taiwan BROCENT Full timeCompany DescriptionBROCENT is a Global IT Managed Service Provider that employs a "Platform + Service" model using Big Data & AI to deliver comprehensive IT Support & Maintenance Plans in over 100 countries. Our Resource Supply Chain approach helps clients improve IT Return on Investment and reduce Total Cost of Ownership through flexible management...
-
Senior Engineering Technician
6 days ago
Hsinchu City,, Taiwan Qualcomm Full time NT$720,000 - NT$1,440,000 per yearCompanyQualcomm Semiconductor LimitedJob AreaEngineering Services Group, Engineering Services Group > Engineering TechnicianGeneral SummaryAs an Engineering Technician, you will frequently collaborate with Engineers across Qualcomm to optimize the utilization of our equipment and components. You will play a key role in the preliminary stages of our technical...
-
L1 Support Engineer
1 day ago
Taipei City, Taipei City, Taiwan Innovatz Global Full time $40,000 - $80,000 per year1.Three or more years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.2.Can use USB & PEX to install Windows system.3.Understand how to deal with...
-
Senior Aviation Maintenance Technician
1 week ago
Taoyuan District, Taoyuan City, Taiwan FedEx Full time NT$720,000 - NT$1,440,000 per yearTo provide safe and efficient routine and non-routine maintenance to FedEx aircraft, under minimal supervision, in accordance with FedEx policies and procedures, as well as FAA regulations.What You Will DoResponsible for performing and overseeing aircraft maintenance activities to ensure safe, compliant, and efficient operations in accordance with regulatory...
-
Pest Control Technician
1 day ago
Taipei, Taiwan Rentokil Initial Full time NT$480,000 - NT$1,440,000 per yearAbout Rentokil Pest ControlRentokil Pest Control is the world's leading commercial pest control company who provide quality, diligent and friendly services to all our customers. We operate in over 65 countries and we are ranked in the top 3 in 63 of those. We are highly innovative and have leading technical and scientific expertise and our customers look to...
-
Repair Technician
1 week ago
Taipei City, Taiwan Diebold Nixdorf Full time $40,000 - $80,000 per yearJob DescriptionExpect more. Connect more. Be more at Diebold Nixdorf.Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.Repairs and tests mechanical and electro-mechanical...
-
Heteregenous Integration IE Technician
7 days ago
Taichung City, Taichung City, Taiwan Micron Technology Full time NT$420,000 - NT$840,000 per yearOur vision is to transform how the world uses information to enrich life forall.Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.As a HIG IE technician, your responsibilities encompass...
-
IT Operation Technician
2 weeks ago
Taipei, Taiwan BID Operations Full time NT$540,000 - NT$1,080,000 per year【關於 BID Operations】BID Operations
-
Engine Field Service Technician
2 weeks ago
Taoyuan City, Taiwan Cummins Talent Acquisition Full time NT$720,000 - NT$1,440,000 per yearGPP Database Link Job Summary: A customer-oriented individual contributor with advanced proficiency in various engine products, excelling in highly complex problem-solving, troubleshooting, diagnostics, repairs, and rebuilds. They may specialize in one or multiple engine products and/or market segments at the customer's site.While adept at independent work,...
-
Taipei City, Taipei City, Taiwan BROCENT Full time NT$600,000 - NT$1,200,000 per yearCalling All Freelance IT Contractors in TaiwanWe are expanding ournationwide pool of freelance IT professionalsand invite skilled contractors acrossall cities in Taiwantoregister with us for ad-hoc projects.Whether you are based inTaipei, Taichung, Kaohsiung, Tainan, Hsinchu, or any other city, we want you to be part of our network. Our goal is to connect...