Front Desk Officer

2 weeks ago

Taipei Taipei City, Taiwan Mandarin Oriental Full time $104,000 - $130,878 per year

As Front Desk Officer
,
you will be responsible for the following duties:

  • Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE
  • Ensure effective implementation of the IMS policy and procedures
  • Ensure continuous training and awareness of the IMS system
  • Ensure OTPs are monitored and acted upon
  • Ensure operational compliance to legal regulations and other requirements
  • To assist Front Office Department to communicate with other department as required
  • To be a key person of the Front Office day to day smooth operation by spontaneously look for the needs by the team
  • To coordinate with other departments to obtain the guest preference and input into the guest history
  • Gather feedback from Front Office department regarding to the operation improvement and report to the Front Office management team
  • To support Front office for the preparation of regular departmental training

As Front Desk Officer, We Expect From You

  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
  • A minimum of 2 years of experience working in a 5-star hotel environment or related experience in Rooms operations

Our commitment to you

  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  • Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We're Fans. Are you?

  • Front Office Manager

    4 days ago

    Taipei, Taipei City, Taiwan Capella Hotels and Resorts Full time NT$480,000 - NT$720,000 per year

    Position OverviewReporting to the Director of Rooms, theFront Office Manageris responsible for supporting management in the daily operations of the hotel while on duty. This role demands leadership by example — demonstrating impeccable behavior, communication, and appearance. Staff should be treated with courtesy and discretion, and guest service standards...

  • Receptionist cum Facility Coordinator

    6 days ago

    Taipei, Taipei City, Taiwan Cushman & Wakefield Full time NT$70,000 - NT$120,000 per year

    Job TitleReceptionist cum Facility CoordinatorJob Description SummaryJob DescriptionThe Receptionist cum Facilities Coordinator is responsible for managing front desk operations and supporting the office's facilities management activities. This role will ensure high customer service and smooth office operations while assisting and reporting to the Facility...

  • Senior Front-End Engineer Lead

    2 weeks ago

    Taipei, Taiwan nitra Full time $150,000 - $200,000 per year

    Who we are:Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most. Nitra offers physicians and medical clinics around...

  • Desk Head

    2 weeks ago

    Taipei, Taipei City, Taiwan Standard Chartered Full time $104,000 - $130,878 per year

    ResponsibilitiesAct as Branch CEO, in charge of overall service quality, customer experience, personnel management, customer compliant handling and branch operations.In charge of recruitments, retention, development, job transfer and all other aspects of branch employee management. Train employees to meet the expected work performance.Work with Performance...

  • Officer, Securities

    2 weeks ago

    Taipei, Taipei City, Taiwan Citi Full time $104,000 - $130,878 per year

    At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help...

  • Officer, Securities

    2 weeks ago

    Taipei, Taiwan Citi Full time $60,000 - $80,000 per year

    At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help...

  • Securities & Derivatives Analyst, officer, Taiwan

    2 weeks ago

    Taipei, Taipei City, Taiwan Citi Full time $60,000 - $100,000 per year

    At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help...

  • CB IB Operations and Controls

    2 weeks ago

    Taipei, Taipei City, Taiwan Deutsche Bank Full time $90,000 - $120,000 per year

    Position OverviewDetails of the Division and Team:KYC Ops team supports the bank in comprehensive Know Your Client (KYC) front to end process, including New Account Opening, Periodic review, Client Static Data Management, and off boarding client for both Investment Banking and Corporate Banking business lines.What we will offer you:A healthy, engaged and...

  • Securities & Derivatives Analyst, officer, Taiwan

    2 weeks ago

    Taipei, Taiwan Citi Full time $60,000 - $100,000 per year

    At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help...

  • CB IB Operations and Controls

    5 days ago

    Taipei, Taiwan Deutsche Bank Full time $70,000 - $120,000 per year

    Job Description:Details of the Division and Team: KYC Ops team supports the bank in comprehensive Know Your Client (KYC) front to end process, including New Account Opening, Periodic review, Client Static Data Management, and off boarding client for both Investment Banking and Corporate Banking business lines.What we will offer you:  A healthy, engaged and...