Front Office Manager

2 weeks ago

Taipei Taipei City, Taiwan Capella Hotels and Resorts Full time NT$900,000 - NT$1,200,000 per year

Position Overview

Reporting to the Director of Rooms, the
Front Office Manager
is responsible for supporting management in the daily operations of the hotel while on duty. This role demands leadership by example — demonstrating impeccable behavior, communication, and appearance. Staff should be treated with courtesy and discretion, and guest service standards must set the benchmark for all hotel colleagues.

The Role

  1. Serve as a representative of senior management, handling guest issues or complaints with tact, diplomacy, and adherence to hotel's policy.
  2. Welcome, receive, and escort VIP guests, ensuring a comfortable and memorable arrival experience.
  3. Assist in resolving guest complaints or concerns as required.
  4. Execute fire and emergency procedures, and promptly notify Senior Management in case of incidents.
  5. Maintain an active presence throughout the hotel, staying informed of all operations and events while on duty.
  6. Be fully knowledgeable of all hotel services, facilities, outlet hours, and service offerings.
  7. Acquire comprehensive knowledge of hotel systems, including Property Management, Telephone, Paging, and In-House systems, through provided training.
  8. Oversee daily guest activities, resolve complaints, and foster positive relationships with guests, clients, and customers.
  9. Assume full responsibility for Front Office operations in the absence of the Director of Rooms.
  10. Ensure the Front Office team upholds Forbes service standards and consistently delivers excellent audit and service performance.

Talent Profile

  • Diploma or degree in Hotel/Hospitality Management preferred.
  • Experience in Front Office operations within luxury hotels or resorts.
  • Strong interpersonal and communication skills; personable and relationship-oriented.
  • Knowledge of Property Management Systems (e.g., OPERA).
  • Good command of written and spoken English.
  • Proficient in Microsoft Office and basic computing skills.
  • Certified in First Aid and Fire Safety (preferred).
  • Eligible to work in Taiwan.

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