Driver Operations Manager 營運經理

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it    Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since. 
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving. 
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world's delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a 'glocal' approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.  Main responsibilities

• Driver operations: constantly maintain an over-supplying effort by keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently scheduling and training and effectively retaining drivers on the platform.
• Community management: actively moderate (bring people together), leverage, incentify and rule the driver community to shape the best service quality to users and the best worth for drivers.
• Driver operations standards: identify, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues.
• Talent acquisition and management: build a team that strives to win and constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions.

What we seek

• Leadership skills to deal with a large and diverse driver community. You have an enthusiastic attitude and are passionate about making our communities grow. You view every support interaction as a chance to impact our riders and driver partners in a positive way.
• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.
• Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.
• Data and performance-driven to identify leverages and make the best decisions for the business in every situation.

What you'll need

• Degree holder with at least 2 years of operational/leadership experience, preferably in a logistics or on-demand delivery or ride-sharing environment - Knowledge and understanding of mobile and web technologies
• Fluent in English

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: 
敬啟者 – Lalamove十分重視您的隱私權,並致力於保護您的個人資料。 本隱私權政策說明Lalamove將如何使用您的個人資料,並解釋您的隱私權以及所受到的法律保護,請花時間閱讀並理解本項政策。應徵者隱私權政策:  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

---