Customer Service Professional II
1 day ago
Job Description
- Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
- Coordinates and develops customer relationships by handling customer inquiries on invoicing and supporting a smooth communication between customers and UL departments.
- Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
- Prioritizes customer needs, determines any special requirements, and obtain required information
- Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
- Actively participates in teams to continuously improve and drive quality into ULs service to the customer.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as required.
- Japanese Language Required
Qualifications
- Higher Secondary Education (High School Diploma) and generally one year of customer service or sales experience.
- Demonstrated ability to respond appropriately to customer needs.
- Demonstrated ability to successfully multi-task.
- Demonstrated ability to work effectively with a diverse team.
About Us
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
About The Team
At the core of our expanding organization is our Finance team. We're a growing group of professionals, based around the world, who share ideas, work together and innovate to drive strategic growth and ensure financial integrity. Whether you're an expert in taxes, treasury, accounting, financial planning and analysis or corporate strategy and development, we're always looking for ambitious finance professionals who want to make an impact at a publicly traded company that's leading the way in safety science. Join our team, be part of our global community and drive the success of our mission-driven organization.
-
Professional Services Engineer
1 day ago
Taipei, Taipei City, Taiwan Allot Full time NT$1,200,000 - NT$2,400,000 per yearWho we are:Allot is an industry leader in network security and visibility. A global growing company in cyber-security with a strong Tier1 customer base. We embrace an Agile way of working, priding ourselves on being fast, diverse and dynamic. We are real team players who are ready to go the extra mile to succeed. We believe that anyone can make an impact and...
-
Taipei, Taiwan Amazon Full time $120,000 - $240,000 per yearAre you excited to help the Intelligence Community to leverage massive amounts of data in developing Machine Learning (ML) and Deep Learning (DL) models and adopting Artificial Intelligence (AI)? Eager to learn from many different enterprise's use cases of AWS ML and DL? Thrilled to be key part of Amazon, who has been investing in Machine Learning for...
-
Customer Service Officer
1 day ago
Taipei, Taipei City, Taiwan BSI Full time NT$360,000 - NT$480,000 per yearGreat that you're thinking about a career with BSIResponsibilities & AccountabilitiesHelp and support clients & company to prepare assessment deliveryEstablish long-term relationship with customer to answer clients' queries and solve problems pre and after assessmentDeal with customer complaints, continuously improve customer satisfaction in order to...
-
Site Contracts Specialist II
1 day ago
Taipei, Taipei City, Taiwan Syneos Health Full time NT$900,000 - NT$1,200,000 per yearDescriptionSite Contracts Specialist II - based in TaiwanSyneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.Our Clinical Development model brings the customer and the...
-
Site Specialist II
7 days ago
Taipei, Taiwan ICON plc Full time NT$720,000 - NT$1,440,000 per yearSite Specialist I/II (Study Start Up Associate I/II) - Taiwan- Office HybridICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical developmentRecognize, exemplify and...
-
Principal II, Facility Design
1 day ago
Taoyuan City, Taiwan Coupang Internal Full time NT$900,000 - NT$1,200,000 per yearCoupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Overseas" which offers free international...
-
Customer Service Specialist
5 days ago
Taipei, Taipei City, Taiwan DevloiT Full time NT$250,000 - NT$500,000 per yearWHAT YOU WILL OWN:Assist customer issues via chat with excellent quality customer service.Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.Listen attentively to customer needs/concerns and demonstrate empathy while maximising opportunity to build rapport with the...
-
Customer Service Engineer- Kaohsiung
1 week ago
Kaohsiung City, Kaohsiung City, Taiwan KLA Full time NT$60,000 - NT$120,000 per yearCompany OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...
-
Customer Service Engineer
1 week ago
Tainan City, Tainan City, Taiwan KLA Full time NT$900,000 - NT$1,200,000 per yearCompany OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...
-
Customer Service Manager
1 day ago
Taipei, Taiwan Coupang Internal Full time $60,000 - $80,000 per yearCoupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers free international...