Customer Service Officer

1 week ago

Taipei Taipei City, Taiwan BSI Full time NT$480,000 - NT$720,000 per year

Great that you're thinking about a career with BSI

Responsibilities & Accountabilities

  • Help and support clients & company to prepare assessment delivery
  • Establish long-term relationship with customer to answer clients' queries and solve problems pre and after assessment
  • Deal with customer complaints, continuously improve customer satisfaction in order to maintain the customer retention
  • Communicate & coordinate between assessors & clients to make sure all assessments delivered smoothly
  • Control the assessors' logistics cost
  • Manage client overdue & help identify and control risk of client attrition
  • Sign supplementary agreement with clients for any changes and identify or generate new opportunities
  • Maintain client data SAP/PG & manage document to make sure information accuracy
  • Co work with customer service admin to jointly achieve business objectives
  • Other jobs assigned by CRM supervisor & Head of CRM

Person Specification

  • 2+ years experiences in customer services field, experiences in certification industry is preferred
  • Strong team player.
  • Good at planning and coordinating.
  • Basic report compilation & computer operation ability
  • Good communication & persuasion skills.
  • General English level.
  • Organised & flexible; multi-tasked and highly efficient.
  • Proactive, passion & commitment to work.
  • Professional and ethical.
  • Customer focused – credible with internal/external customers.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

  • Customer Service Officer Taiwan

    1 week ago

    Taipei, Taipei City, Taiwan Belimo Full time $104,000 - $130,878 per year

    SummaryThe role involves supporting the immediate supervisor and the Logistics Manager in Hong Kong for ensuring timely and efficient customer deliveries that uphold high levels of satisfaction. It requires adherence to Belimo's Mission and Values as outlined in the Employee Handbook, alogn with compliance with both company and legal regulations regardin...

  • Customer Service

    1 week ago

    Taipei, Taipei City, Taiwan Haleon Full time $80,000 - $120,000 per year

    Are you looking for a logistics management role that allows you to accelerate product distribution and drive efficiency? If so, this Customer Service & Logistics Supervisor role could be an exciting opportunity to explore.This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the...

  • Senior Employee Services Officer

    5 days ago

    Taipei, Taipei City, Taiwan Worldline Full time $104,000 - $130,878 per year

    Job DescriptionSenior Employee Services OfficerSupport Taiwan and HK employee services

  • Supv, Customer Service

    1 week ago

    Tainan City, Taiwan Ultra Clean Technology Full time $80,000 - $120,000 per year

    Job SummaryThe Supv, Customer Service is responsible for leading a strategic global account or a site-specific Customer Solutions team. This role provides leadership and direction to ensure a seamless customer experience throughout the entire order process. The manager plays a key role in driving customer retention by addressing and resolving concerns,...

  • Customer Service Representative

    1 day ago

    Taipei City, Taiwan USANA Health Sciences Full time $70,000 - $120,000 per year

    DescriptionWho We Are Looking ForWe are looking for a skilled Customer Service Representative to join our team, servicing USANA's Taiwan-based Brand Partners and customers. We need an enthusiastic individual who can listen to customer service issues and provided solutions to their inquiries and needs. A successful candidate for this role...

  • Customer Service Engineer

    1 week ago

    Shih-lin District, Taipei City, Taiwan VitalAire Full time $40,000 - $80,000 per year

    Established in 1987, Air Liquide Far Eastern (ALFE) is a prominent joint-venture between Air Liquide Group, a global leader in gases, technologies, and services for Industry and Health, and Far Eastern New Century Group. In recent years, ALFE has emerged as the top French company in terms of investment in Taiwan's manufacturing industry. Presently, ALFE...

  • Customer Service Specialist

    1 week ago

    Taipei, Taiwan Beame Full time $40,000 - $80,000 per year

    About BEAME Medical Technology Limited: is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team...

  • Office Manager

    1 week ago

    Taipei City, Taipei City, Taiwan Bear Education Full time $104,000 - $130,878 per year

    Company DescriptionBear Education is a leading education agency in Taiwan, established in 2016 in Taipei, with a Taoyuan office opened in 2018. We aim to provide the best support for our students, with each Education Consultant managing no more than 20 students annually to ensure personalized and effective counseling. We plan to expand into central and...

  • Customer Service Representative

    1 week ago

    Taipei, Taiwan USANA Health Sciences Full time $40,000 - $60,000 per year

    Who We Are Looking For   We are looking for a skilled Customer Service Representative to join our team, servicing USANA's Taiwan-based Brand Partners and customers. We need an enthusiastic individual who can listen to customer service issues and provided solutions to their inquiries and needs. A successful candidate for this role will...

  • Customer Service Manager

    1 week ago

    Taipei, Taiwan Coupang Internal Full time $60,000 - $80,000 per year

    Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers free international...