Customer Service Officer

17 hours ago

Taipei Taipei City, Taiwan BSI Full time NT$360,000 - NT$480,000 per year

Great that you're thinking about a career with BSI

Responsibilities & Accountabilities

  • Help and support clients & company to prepare assessment delivery
  • Establish long-term relationship with customer to answer clients' queries and solve problems pre and after assessment
  • Deal with customer complaints, continuously improve customer satisfaction in order to maintain the customer retention
  • Communicate & coordinate between assessors & clients to make sure all assessments delivered smoothly
  • Control the assessors' logistics cost
  • Manage client overdue & help identify and control risk of client attrition
  • Sign supplementary agreement with clients for any changes and identify or generate new opportunities
  • Maintain client data SAP/PG & manage document to make sure information accuracy
  • Co work with customer service admin to jointly achieve business objectives
  • Other jobs assigned by CRM supervisor & Head of CRM

Person Specification

  • 2+ years experiences in customer services field, experiences in certification industry is preferred
  • Strong team player.
  • Good at planning and coordinating.
  • Basic report compilation & computer operation ability
  • Good communication & persuasion skills.
  • General English level.
  • Organised & flexible; multi-tasked and highly efficient.
  • Proactive, passion & commitment to work.
  • Professional and ethical.
  • Customer focused – credible with internal/external customers.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

  • Customer Service Officer Taiwan

    17 hours ago

    Taipei, Taipei City, Taiwan Belimo Full time NT$480,000 - NT$720,000 per year

    SummaryThe role involves supporting the immediate supervisor and the Logistics Manager in Hong Kong for ensuring timely and efficient customer deliveries that uphold high levels of satisfaction. It requires adherence to Belimo's Mission and Values as outlined in the Employee Handbook, alogn with compliance with both company and legal regulations regardin...

  • Mortgage Business Service Officer

    4 days ago

    Taipei, Taipei City, Taiwan HSBC Full time NT$900,000 - NT$1,200,000 per year

    Job ID: 287113Location: Taipei, TaiwanArea of interest: OperationsJob type: Permanent - Full TimeWork style: Office WorkingOpening date: 25-Sep-2025Closing date: 12-Oct-2025Job Advert DetailsGroup Chief Operating Office is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer...

  • Customer Service Engineer

    1 week ago

    Tainan City, Tainan City, Taiwan KLA Full time NT$900,000 - NT$1,200,000 per year

    Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...

  • Customer service senior specialist

    6 days ago

    Hsin-tien, New Taipei City, Taiwan Kimberly-Clark Full time NT$420,000 - NT$840,000 per year

    Job DescriptionCustomer service senior specialistPrimary LocationTaipei OfficeAdditional LocationsWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time

  • Sr. Customer Service Rep

    1 week ago

    Taipei, Taiwan Danaher Full time NT$540,000 - NT$1,080,000 per year

    Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging...

  • Supervisor, Customer Service

    4 days ago

    Tainan City, Taiwan Ultra Clean Technology Full time NT$720,000 - NT$1,440,000 per year

    Join UCTand be part ofthe fastest-growing sector in the world We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented...

  • Customer Service Representative

    4 days ago

    Hsinchu City, Taiwan Air Products Full time NT$300,000 - NT$600,000 per year

    At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the...

  • Customer Service Engineer

    17 hours ago

    Shih-lin District, Taipei City, Taiwan VitalAire Full time NT$480,000 - NT$1,440,000 per year

    Established in 1987, Air Liquide Far Eastern (ALFE) is a prominent joint-venture between Air Liquide Group, a global leader in gases, technologies, and services for Industry and Health, and Far Eastern New Century Group. In recent years, ALFE has emerged as the top French company in terms of investment in Taiwan's manufacturing industry. Presently, ALFE...

  • Customer Service Specialist

    4 days ago

    Taipei, Taipei City, Taiwan DevloiT Full time NT$250,000 - NT$500,000 per year

    WHAT YOU WILL OWN:Assist customer issues via chat with excellent quality customer service.Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.Listen attentively to customer needs/concerns and demonstrate empathy while maximising opportunity to build rapport with the...

  • Branch Customer Service Clerk

    4 days ago

    Taipei, Taipei City, Taiwan HSBC Full time NT$250,000 - NT$500,000 per year

    Brand: HSBCArea Of InterestLocation:Taipei, Taipei City, TW, 11073Work style: Office WorkerDate: 17 Oct