Customer Service Officer

8 hours ago

Taipei Taipei City, Taiwan BSI Full time NT$360,000 - NT$480,000 per year

Great that you're thinking about a career with BSI

Responsibilities & Accountabilities

  • Help and support clients & company to prepare assessment delivery
  • Establish long-term relationship with customer to answer clients' queries and solve problems pre and after assessment
  • Deal with customer complaints, continuously improve customer satisfaction in order to maintain the customer retention
  • Communicate & coordinate between assessors & clients to make sure all assessments delivered smoothly
  • Control the assessors' logistics cost
  • Manage client overdue & help identify and control risk of client attrition
  • Sign supplementary agreement with clients for any changes and identify or generate new opportunities
  • Maintain client data SAP/PG & manage document to make sure information accuracy
  • Co work with customer service admin to jointly achieve business objectives
  • Other jobs assigned by CRM supervisor & Head of CRM

Person Specification

  • 2+ years experiences in customer services field, experiences in certification industry is preferred
  • Strong team player.
  • Good at planning and coordinating.
  • Basic report compilation & computer operation ability
  • Good communication & persuasion skills.
  • General English level.
  • Organised & flexible; multi-tasked and highly efficient.
  • Proactive, passion & commitment to work.
  • Professional and ethical.
  • Customer focused – credible with internal/external customers.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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