Director, TW Catalog Operation

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Overseas" which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?"

Role Overview

The Director of Taiwan Catalog Operations will be a strategic leader responsible for transforming and scaling our catalog management capabilities in Taiwan. This role goes beyond traditional operations management; it requires a forward-thinking leader who can leverage technology, data, and process innovation to build a world-class catalog foundation. You will lead teams focused on the efficient and accurate onboarding of marketplace selection, while simultaneously driving significant improvements in catalog data quality, compliance, and operational speed. A key focus will be on identifying opportunities to integrate automation solutions and explore the application of AI/ML models to enhance processes, eliminate defects, and reduce vendor onboarding SLAs

The ideal candidate is an experienced operations leader with a strong background in e-commerce, data management, or related fields, who possesses a proven track record of driving complex process improvements and implementing technology solutions. S/he must be adept at strategic thinking, problem-solving, and leading teams through change. This role requires someone who can simplify complex challenges, set clear goals, and move with urgency to deliver impactful results. Strong cross-functional collaboration skills are essential to work effectively with internal Product, Engineering, Business, Legal, and external vendor partners to achieve operational excellence and 'wow' our customers.

What You Will Do

• Define and execute the strategic roadmap for Taiwan Catalog Operations, focusing on efficiency, accuracy, scalability, and technological advancement.
• Lead, mentor, and develop a high-performing team, fostering a culture of innovation, accountability, and continuous improvement.
• Champion and lead the development and implementation of automation solutions to streamline catalog processes, increase productivity, and reduce manual effort.
• Explore, evaluate, and integrate AI/ML models and other advanced technologies to enhance catalog data quality, classification, enrichment, and defect detection.
• Establish and enforce rigorous standards for catalog data quality and integrity, implementing strategies to proactively identify and eliminate catalog defects at scale.
• Optimize vendor SKU onboarding processes to significantly reduce SLAs while maintaining high data quality and ensuring compliance.
• Ensure all catalog data and onboarding processes comply with relevant product regulations, internal policies, and local legal requirements in Taiwan.
• Lead root cause analysis for complex catalog issues and bottlenecks, developing and implementing sustainable solutions to prevent recurrence.
• Define, track, and report on key performance indicators (KPIs) for catalog operations, using data-driven insights to identify areas for improvement and measure success.
• Collaborate closely with Product, Engineering, Business, Legal, and other cross-functional teams to define requirements, prioritize initiatives, and deliver scalable catalog solutions that meet business needs and regulatory standards.
• Manage resources effectively to support operational needs and strategic initiatives.

Basic Qualifications

• Minimum of 12+ years of experience in roles related to operations, catalog quality management, SOP establishment and process improvement programs, responsibility for operational processes.
• 5+ years of experience in leading change initiatives and fostering a culture of continuous improvement across many teams.
• Strong skills in managing projects from inception to completion, with demonstrated ability to lead multiple teams to deliver results within time constraints and with strong focus on accuracy and details.
• Experience in conducting hands-on deep dives into issues, identifying root causes, and proposing practical solutions; ability to synthesize information quickly, extract key insights, and present insights to director-level stakeholders or higher.
• Demonstrated top-class people management skills, ability to mentor and guide team members, experience of building teams while fostering a collaborative and high-performance work environment.
• Ability to think both strategically and tactically with strong attention to detail 
• Ability to seamlessly work across functional and organizational boundaries, and reputation for influencing others and earning trust across levels and organizations 

Preferred Qualifications

• Strong communication skills to effectively collaborate with and influence various internal and cross-functional stakeholders.
• Experience in efficiently managing teams and demonstrating leadership to improve performance.
• Experience in online platforms, SOP definition, defects detection, process tuning with automation.
• Basic experience and understanding of data management and through data analysis, driving the optimization for process.
• Preferred background in business management, engineering, SCM, product/project management
• Fluent in Chinese and English

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.

Document Return Policy

1. This notification is given pursuant to Article of the Fair Hiring Procedure Act.
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the "Company"), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a "Request for Return of Hiring Documents" [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email ). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant's designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
4. In preparation for a job applicant's request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.

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