Manager, Catalog Operations Management

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?"   

What you'll do :  

1. Collaborate with stakeholders to define opportunities, plan, and execute processes to optimize catalog update schemes and drive efficiencies. 
2. Manage good catalog quality and collaborate with the Headcount allocation, Catalog Operations, and Tools and Systems teams to improve the catalog update scheme. 
3. Identify and troubleshoot catalogue issues. Deep dive and resolve bottlenecks in teams.
4. Recruit team members, provide leadership, coaching, and mentoring to achieve KPI goals.

Basic Qualifications

• Minimum of 5+ years of experience in roles related to operations, catalog quality management, SOP establishment and process improvement programs, responsibility for operational processes.
• 3+ years of experience in leading change initiatives and fostering a culture of continuous improvement across many teams.
• Knowledge of English and Korean - the role will work with English-speaking senior leadership and partners.
• Strong skills in managing projects from inception to completion, with demonstrated ability to lead multiple teams to deliver results within time constraints and with strong focus on accuracy and details.
• Experience in conducting hands-on deep dives into issues, identifying root causes, and proposing practical solutions; ability to synthesize information quickly, extract key insights, and present insights to director-level stakeholders or higher.
• Demonstrated top-class people management skills, ability to mentor and guide team members, experience of building teams while fostering a collaborative and high-performance work environment.

Preferred Qualifications

• Strong communication skills to effectively collaborate with and influence various internal and cross-functional stakeholders.
• Experience in efficiently managing teams and demonstrating leadership to imporve performance.
• Experience in online platforms, SOP definition, defects detection, process tuning with automation.
• Basic experience and understanding of data management and through data analysis, driving the optimization for process.
• Preferred background in business management, engineering, SCM, product/project management
• Fluent in Chinese and English

Recruitment Process :

    Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
    The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
    Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Things to Consider :

    This job posting may be closed prior to the stated end date for application if all openings are filled. 
    Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 
    Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.