Senior Manager, Program Management

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?"   

Position : Senior Manager, Program Management (Buyability and Selection Quality) 

We are looking for a seasoned leader to partner closely with our Business Development team to build programs and methodologies focused on Buyability and Selection Quality. This individual will be responsible for working cross-functionally across various stakeholders including; product teams, engineering teams, catalog teams, and various business leaders. This role requires an individual with excellent attention to detail, a knack for operational process planning, analytical capabilities and strong business acumen. Additionally, this candidate will be a self-starter, comfortable operating in ambiguous environments, and will own working with multiple operational processes across a wide range of stakeholder teams. The candidate will have a successful track record of collaborative relationship building, program and project management, experiencing leading projects, and reporting and analysis capabilities.

 What will you do?  

• Create scalable and automated solutions for end-to-end management of new programs in partnership with various internal teams. Develop SOP's for manual management where automation is not possible.
• Drive improvement in operational performance and lead projects in a wide range of topics and initiatives to further expand our business and enhance both our customer's and partner teams experience.
• Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders.
• Determines and monitors project / program schedules, progress and risks to ensure results are delivered on time. Maintains, adjusts and updates project plans as needed and works with appropriate business partners to develop and collect performance metrics.

Essential Qualifications: 

• 7+ years of experience in management consulting, business operations, program management, or e-commerce 
• General problem solver with strong strategic thinking and analytical skills who can deep dive into different problem domains
• Business experience project/ program management, operations, or customer service within eCommerce
• Fluent in English
• Ability to adapt to fast-changing environment
• Ability to work independently and within a team
• SQL and Tableau experience are strongly preferred 

Recruitment Process 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled. 
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.