partner satisfaction and loyalty specialist, apac

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PARTNER SATISFACTION AND LOYALTY SPECIALIST, APAC

• Taipei City
• Full-Time
• Apply Now

About
Chez Devialet, nous sommes des passionnés du son, du luxe et de technologie et nous avons pour mission de transformer chaque expérience sonore en un moment d'exception.

Depuis que nous avons ouvert nos portes à Paris en 2007, nous avons révolutionné le monde de l'acoustique car nous sommes constamment en train de repousser les limites de ce que vous pensiez possible en matière de son pour créer des expériences d'écoute tout simplement incroyables, en associant une qualité sonore inégalée à un design élégant et fonctionnel. Plus de 300 brevets ont été déposés suite à nos inventions.

Mais Devialet, ce n'est pas juste une entreprise, c'est une aventure avec des investisseurs français et internationaux, qui croient en nous et en nos valeurs: Audace, Innovation, Inattendu, Radical, Authentique et Humain/Sensoriel.

Devialet c'est également une aventure entrepreneuriale ambitieuse, qui s'est construite autour des valeurs de radicalité et de rigueur, inhérentes à tous les métiers de l'entreprise.

Job Description
We are seeking a dedicated Partner Satisfaction and Loyalty Specialist to act as a part of the local intermediary for our Central team in Paris. This role will focus on overseeing B2B after-sales operations and ensuring the highest level of partner satisfaction through quality support.

Partner Support and Relationship Management

• Provide timely and professional support to partners, addressing technical requests and complex queries.
• Resolve escalated complaints to minimise negative impacts on partner experience and mitigate risks for the Devialet Group.
• Build and maintain long-lasting relationships with partners, ensuring their needs are met and expectations exceeded.
• Implement and control the internal quality processes related to partner relationships.

Communication and Training

• Manage direct communications with partners in alignment with guidance from the partner management team and supervisors.
• Assist in training initiatives for partners, ensuring they are well-informed about our products and services.

Internal Collaboration and Reporting

• Review existing work practices and procedures, providing constructive feedback to the Central team to enhance operations.
• Serve as the voice of partners, relaying insights on product improvements, process optimisations, and sales performance enhancements.
• Analyse partner experiences and collaborate with the Central team to define short and long-term development plans aligned with local norms.
• Prepare and present monthly updates to the Central team and supervisors regarding partner satisfaction and operational performance.
• Work closely with internal departments to ensure seamless day-to-day operations.
• Assist in ad-hoc projects and assignments when required.

Preferred Experience

• Bachelor's Degree.
• Minimum of 2 years of experience within account management or customer service positions.
• Experience working with premium international brands, preferably in consumer electronics.
• High attention to detail.
• Excellent and proactive communication, with a good command of English and Mandarin (both spoken and written).
• Audio background is a plus.
• Strong business acumen, service-oriented and can take initiative.
• Creative, able to work independently and with strong problem-solving abilities.
• Strong computer literacy, particularly in presentations and analysis.
• High energy to cope with a versatile and fast-paced environment.

Additional Information

• Contract Type: Full-Time
• Location: Taipei City
• Occasional remote authorized

Apply Now

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