VIP & Business Partner Service Manager

5 days ago

Taipei City, Taiwan onefifteen 初衣食午 Full time $70,000 - $120,000 per year

About YMS by onefifteen

Nestled in the historic architecture of Yangmingshan, YMS by onefifteen reimagines a national cultural heritage site into a vibrant lifestyle destination, blending dining, art, fashion, and wellness. We are looking for a senior professional who will lead our VIP membership and Business Partner services, ensuring that every member enjoys an unparalleled experience.

HOT SPOT|陽明山美軍宿舍化身「YMS by onefifteen」質感生活聚落,餐廳、選物、藝廊、SPA、旅宿五感體驗勾勒美好生活藍圖。

Core Responsibilities

Membership Management

  • Oversee the end-to-end membership program, including recruitment, onboarding, renewal, and retention.
  • Build strong and lasting relationships with members, ensuring high satisfaction and loyalty.

Member Engagement & Events

  • Design, plan, and execute exclusive member events (social gatherings, lifestyle experiences, cultural activities) to enhance engagement and brand value.
  • Develop creative initiatives that bring members closer to the YMS lifestyle vision.

Business Development

  • Identify opportunities to grow membership base and revenue, through partnerships, referrals, and innovative programs.
  • Collaborate with internal teams (F&B, spa, gallery, retail) to curate member privileges and cross-functional experiences.

Communication & Service Excellence

  • Serve as the main contact point for VIP members, ensuring timely and professional communication.
  • Provide personalized service and solutions, creating memorable experiences for every member.

Qualifications

  • Bachelor's degree in Business, Hospitality, Marketing, or related field.
  • 7+ years of experience in membership management, luxury hospitality, or high-end customer relations.
  • Proven track record in event planning and community engagement.
  • Strong interpersonal and communication skills; fluent in Mandarin and English.
  • Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
  • Passion for lifestyle, culture, and hospitality, with a natural ability to connect with people.

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