Intern- Customer Service

4 days ago

Taipei Taipei City, Taiwan B. Braun Group Full time $104,000 - $130,878 per year

Tasks & Responsibility: Customer order taking, Order entry in SAP system and order follow up per order cut-off time. 根據指定截止時間即時輸入、處理並追蹤客戶訂單 Check customer order detail such as item code, pricing, quantity, etc and ensure Orders are accurately entered into the SAP system. 檢查客戶訂單詳細資料,例如產品型號、價格、數量等,並確保訂單準確輸入於SAP系統 Support and attend to Sales Rep. request/inquiries in relation to Customer Orders, services needs and complaints, respond and provide solutions where applicable direct to sales representatives. 支援和處理銷售代表與客戶訂單、服務需求和投訴相關的請求/查詢,在適用的情況下直接回覆於銷售代表並提供解決方案 Assist in handling the SAP interface issue with 4PL partner and help to resolve the iDocs error in order to complete the Order and Billing processing in SAP. 協助處理與 4PL 合作夥伴的 SAP 介面問題,並幫助解決 IDOC錯誤並在 SAP 中完成訂單作業及發票開立 To review and monitor Open-order on regular basis and provide relevant analysis and take required action to improve Order fulfillment. 定期審查和監控未出貨訂單,並提供相關分析並採取必要的行動來改善訂單履行作業 Assist to provide and maintaining Sales order report on regular basis. 定期提供及維護銷售相關報表 Requires ability to navigate a SAP system or other relevant applications. 有能力操作SAP系統及相關軟體 Keep records of customer interactions, process customer accounts and file document. 定期維護客戶回饋紀錄 Always seek for the solutions to improve customer service operation process. 不斷尋求改善客戶服務營運流程的解決方案 Follow communication procedures, guidelines and policies. 遵循溝通程序、指南和政策

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