Asso. Analyst, Customer Service

3 days ago


Taipei Taipei City, Taiwan BD Full time NT$396,000 per year

Job Description Summary
Provides customer service support to customers utilizing effective relationship management skills

Job Description

  • Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives, Marketing) and communicate as needed to ensure high customer satisfaction
  • Resolve complex customer service activities including investigating and performing root cause analysis under direction and supervision
  • Process customer returns and monitor to ensure the product is received
  • Correspond with Supply Chain Planning on inventory availability and notify Customer and Sales Representatives
  • Coordinate with warehouse personnel regarding changes to shipping time and inventory cycle counts

Required Skills
Optional Skills

Primary Work Location

TWN Taipei - Zhong Xiao E Rd

Additional Locations

Work Shift

TW Standard (Taiwan)



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