After Sales Coordinator

About the Job

We're a leading global brand dedicated to creating Smart, Helpful, and Bold baby gear since 2007. Our business has continued to grow exponentially, and we're looking for a
After Sales Operations Coordinator (m/f/d)
to join our team in Neihu District, Taipei City, Taiwan.

The After Sales Operations Coordinato
r
plays a crucial supporting role in our international B2B after sales operations, ensuring our global customers receive prompt and efficient support for their spare part and product-related needs. You'll be the go-to person, working closely with international subsidiary after-sales teams, logistics, product management, and our manufacturing facility to streamline processes, resolve issues, and maintain product information in a fast-paced, multi-cultural environment where our products are always evolving.

What you'll do

Order Processing & Progress Tracking

• Accurately process spare part orders from our global subsidiaries for all of our brands. This includes meticulous detail verification and timely entry into our database.
• Manage the database and track the progress of all orders, ensuring accurate and up-to-date information at all times.
• Actively solve problems related to orders and product issues that our overseas partners encounter, ensuring timely and effective resolutions.

Documentation & Record Keeping

• Maintain impeccably organized and accurate sales records across various platforms, including shared folders, Microsoft Teams, and project management tools like Asana or Trello.
• Perform essential administrative duties such as data entry and maintaining data banks.
• Maintain critical product lists, data, and information, adapting to our constantly evolving product lines and ensuring everything is up-to-date.

Cross-Departmental Collaboration & Communication

• Serve as the central point of contact, fostering seamless communication between our subsidiary after sales teams, logistics partners, and Product Management.
• Provide crucial support to sales coordinators in resolving any spare part order challenges.
• Cultivate close relationships with other departments, especially the product and sales teams, to ensure cohesive operations and information flow.

Customer Support & Operational Oversight

• Respond promptly to customer inquiries, provide essential product information, and address basic service issues.
• Handle complaints and expertly escalate complex concerns to PM, logistics, or sales managers when needed.
• Place weekly spare part orders with our factory, and diligently track the progress of quotations, missing information, and order confirmations.

What you'll bring

• 1-3 years of proven experience in an after sales, sales support, or coordination role within a B2B environment.
• Solid expertise with SAP for order processing and data management is advantageous but not essential.
• Exceptional cross-departmental collaboration skills, with the ability to work effectively with sales, logistics, product management, and international teams in a multi-cultural setting.
• A highly organized and detail-oriented personality is crucial, especially when managing multiple tasks, complex international order information, and constantly changing product data.
• Fluent in English and Mandarin is a must, both written and verbal.
• Strong problem-solving abilities with a proactive approach to addressing order and product issues.
• Excellent communication skills for clear interaction with internal and international teams.
• A strong willingness to learn and adapt in a dynamic and evolving environment.

What You'll Get:

• Flexible Schedule:
  Achieve a healthy work-life balance with the flexibility to manage your schedule.
• Complimentary Office Meals:
  Enjoy free fruits, lunch, and dinner at the office, along with occasional afternoon tea.
• Career Growth Opportunities:
  Access to continuous learning and development programs to help you advance in your career.
• Competitive Compensation Package:
  Attractive compensation package to ensure your well-being.
• Extra Benefits:
  We show appreciation through occasional benefits and rewards like private musical and art events, birthday coupons, and other special perks.
• Dynamic Global Environment:
  Gain hands-on experience in a rapidly growing international company, with exposure to global best practices.
• Diverse & Supportive Team:
  Collaborate with a talented, multicultural team with 20+ nationalities and learn from a wide range of professional backgrounds.
• Professional Development:
  Grow your skills and career while being mentored by industry experts.