Sales Service Manager

4 days ago

Hsinchu City, Taiwan Particle Measuring Systems Full time $100,000 - $120,000 per year

Job Purpose:

The Service Sales Manager will be responsible for driving the growth of PMS Taiwan's service portfolio, including calibration, repair, on-site services, service contracts, and Extended warranty.

This position requires a strategic mindset to expand customer engagement, achieve financial targets, and ensure service excellence through strong cross-functional collaboration with Sales, Service, and Operation teams.

Main Responsibilities:

Business Management

  1. Develop and execute service sales strategies to achieve annual order intake (OI) and revenue targets.
  2. Manage key customer accounts and identify new service business opportunities, including service contracts, spare parts, and extended warranty.
  3. Collaborate closely with Service teams (EL/LS) to align service offerings with customer needs and enhance Calibration return rate.
  4. Support annual budget planning, forecast, and 3-month rolling projections for service business.
  5. Drive profitability and ensure cost control for service activities in alignment with company P&L goals.

Operation Excellence

  1. Work with the Service Manager and Lab Manager to improve calibration, repair, and on-site service turnaround time (TAT).
  2. Optimize resource allocation and scheduling across service engineers and customer projects.
  3. Monitor and continuously enhance customer satisfaction and service quality.

Requirements:

  1. Bachelor of Sciences, EE/Mechanical/Physics/Environmental Engineering/Chemistry.
  2. Minimum 5 years of experience in precision instrument service, technical sales, or after-sales business management.
  3. Proven track record of achieving sales targets and developing service revenue streams.
  4. Strong analytical, problem-solving, and negotiation skills.
  5. Excellent communication skills, both in English and Mandarin; able to work effectively in a global matrix organization.
  6. Resilient, adaptable to change, and capable of handling complex business challenges.
  7. Willing to travel domestically and occasionally across APAC as needed.

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