Customer Service Administrator

3 days ago

Taiwan Daya District Air Liquide Full time NT$360,000 - NT$480,000 per year

ALES ASIA was founded in Taiwan in 2006. Our factory is located in the Taichung Science Park in Taiwan and it has class 1000 and 100 cleanroom (192 m2) and ISO 9001 certificates. 

We provide a proven, reliable and cost effective solution to worldwide special gas delivery equipment needs, including gas cabinets, valve manifold boxes. Beside, we also have capabilities of customizing manifold and controller PLC ; HMI design, and calculation service to ensure customer need is met. ALES ASIA's customers are located all over the world, and our product are widely used in various industry such as semiconductor foundries, LCD, LED, Solar, lab, institute and other applications. We strives for continuous improvement in terms of product quality, production capacity and services. We will always be flexible, innovative, agility and adaptive to meet and exceed customer needs.

By accurately and efficiently manners to assist customer service team to deal with ERP operation from customer order to account close. In charge of RMA documents delivery and manage sales documents .To provide quotation on simple parts requirement to maintain customer satisfaction.How will you CONTRIBUTE and GROW?

1.To assist sales 

-Confirm whole equipments quantity & price to create customers' project information after kick off meeting

-Align delivery to production planner anytime and maintain the sales delivery schedule document.

-Check production schedule and prepare delivery notes before shipment. Make sure customers and forwarders can pick up the equipment on time. If not, discuss with the sales representative to mitigate the matter in advance. Including Shipment relating troubleshooting 

-Create sales orders in the company ERP system after receiving the PO. Tracking PO status with sales representative if not receive PO before equipment shipment 3 months.

-To deal with affiliates' AOR with sales representative

-Montly closing including outsourcing distribution, labor, O/H distribution, consumable distribution and completion on time.

2.To manage sales documents 

-Offer list management 

-Project margin/material cost inquiry before and after shipment and remind responsible sales if the margin gap variation over to much (values based on Sales SOP)

-Delivery list management 

-Optimize sales tools and documents

-Brisk sales community and update ALES ASIA information 

3. Support Project Management.

As a Project Management, establish the ability to gain cooperation of others and effectively facilitate cross-functional meetings/discussions in order to achieve project objectives and ensure project execution on time & on budget.

Are you a MATCH?

1. Degree in Business Administration/ Engineering.
2. Detail minded

3. Cross department communication Skills

4. Patient & Problem Solving Skills

About Air Liquide
 

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 72 countries with approximately 67,800 employees and serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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