Head, Integrated Services

Job Summary
Lead the delivery of services/projects, with a focus on strategic and operational planning, governance and evaluation of service delivery performance to support the achievement of objectives.

Responsibilities
Strategy

• To develop a work-plan of long- and short-term goals and objectives that support the WRB COO and Head of SnT's mission, and budget.
• To work with Group SnT leadership team to develop initiatives for productivity, efficiency, and transformation targets.

Business

• Drive and oversee the allocation of financial, human, resources facilitate operationally effective and efficient service delivery.
• Develop and implement initiatives with priorities and strategies to ensure the business

needs are met.

• Work with business/operation leadership team to manage/provide cross-functional, cross-process outcomes.
• Manage Outsourcing services providers for their service excellence.

Processes

• Oversee and govern processes effectiveness within SnT teams.
• Monitor, evaluate and regularly report on delivery status and outcomes against key performance indicators to ensure service delivery is efficient, cost effective and compliant with standards.
• Monitor performance standards and service outcomes to ensure the high quality and effectiveness of activities and on time delivery as per Outsourcing service agreements

People & Talent

• To inspire and motivate, lead, guide, support, provide direction and manage performance and development.
• To ensure resources are well allocated across teams within SnT.
• Identifies & nurtures talent by growing bench strength and ensuring adequate succession planning.

Risk Management

• To work with stakeholders on daily basis to ensure controls are followed and performed, both internal and external policies/regulation are followed and if any gap identified then mitigation plan would be in place.
• To work as the escalation point of risk event for BAU processing teams and report to the management team for further escalation and handling.
• To work as point of contact of Audit event for SnT team.

Governance

• To coordinate and participate in monitoring, review and auditing processes.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
Internal

• Country WRB
• Country Ops teams
• Country WRB Ops Teams
• Group SnT Teams
• CFCC
• Legal
• SCM

External

• Government Agencies, such as FEB, BA, etc
• Outsourcing service providers
• Third party service providers

Qualification

• Languages English, Chinese - advanced level
• 內稽內控證照

Role Specific Technical Competencies

• Project Managemen
• Excellence communication capability cross team.
• Strategic Mindset
• Nimble Learning

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.