Client Relationship Specialist/Manager

1 week ago

Taipei Taipei City, Taiwan Mercer Full time $40,000 - $80,000 per year

We are seeking a talented individual to join Mercer Marsh Benefits. This role will be based in Taipei. This is a hybrid role that has a requirement of working at least three days a week in the office.

What is in it for you?

  • Curiosity to learn and explore new ideas.
  • Agility and adaptability to thrive in a dynamic environment.
  • Self-starter qualities, demonstrating the ability to work independently.

We will count on you to:

  • Performs tasks related to the quoting, binding and servicing of new and renewal accounts to assist with serving clients.
  • Helps develop new products by keeping management aware of client's needs.
  • Assists with responding to client requests for information, coordinating with other departments as necessary, and clearing with Broker.
  • Updates more senior-level Brokers and Supervisors on issues, progress etc, regularly and upon request to assist the Broker with serving clients.
  • Assists in the timely production of placement slips, cover notes, and policies and in tracing payment and collecting of premiums to provide quality deliverables to clients.
  • Maintains business relationships to better serve clients
  • May analyze financial statements for all industries with specific knowledge of each industries unique financial metrics.

What you need to have:

  • Bachelor degree or above, majoring in insurance studies is preferred.
  • Minimum 3+ years of working experience in general insurance industry
  • Preferably in a client-facing role working closely with underwriters, preparing presentations, negotiating terms with insurers.
  • Act as a first point of contact within service team for day-to-day insurance queries and be proactive in servicing and anticipate any issues at an early stage.
  • Fluency in both Chinese and English - Both verbal and written

What makes you stand out:

  • Excellent communication and written skills in English and Chinese
  • Strategic thinker with ability to take ownership, prioritize work, and meet deadlines with can-do attitude.
  • Highly motivated and a team player with good stakeholder management skills.

Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

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