Customer Service Specialist
7 days ago
About Us
Recognized by G2 as the
3rd fastest-growing product globally
in both 2023 and 2024,
is a Paris-based startup backed by Europe's top investors. In just 18 months, we've gone from $0 to
$40M in ARR
, serving users in
192+ countries
—and we're just getting started.
We help businesses of all sizes—from solopreneurs to global brands—create
high-converting ad creatives powered by AI
. With a team of 70+ people across the world (including 25 at our Paris HQ), we're building the future of advertising—and we want you on this journey.
About The Role
We're looking for a
Customer Service Specialist based in Taiwan
who's excited to help users succeed and take ownership in a global, fast-paced environment. You'll join a passionate team, support users via chat and email, and ensure every customer gets maximum value from
This Role Is Perfect If You
Are passionate about tech, startups, and AI
Love helping people and solving problems
Want to grow in a fast-paced, international company
What You'll Be Doing
- Deliver friendly, fast, and helpful support via chat and email
- Troubleshoot user issues and guide them through features
- Help customers get the best results and ROI with
- Track and prioritize customer feedback to improve the product
- Be the voice of the customer—collaborate with product and tech teams
- Contribute to our help center and internal documentation
- Join weekly team meetings, brainstorms, and knowledge sessions
What We're Looking For
- Fluent in English (written and spoken)
- Excellent communication skills and a positive, proactive mindset
- Self-starter who works well independently and takes initiative
- Organized and detail-oriented
- A problem-solver who enjoys figuring things out
**The role need to cover night shifts, from 12:00am-9:00am in Taipei time**
Bonus Points If You Have
Experience in customer-facing roles
Familiarity with Intercom, Zendesk, or other CRMs
An interest or background in marketing, SaaS, or design tools
What You'll Get
Full onboarding and training
Work with a global, fast-growing team
Career progression opportunities—we love promoting from within
Firsthand experience with the world's leading AI ad platform
Flexible, remote-friendly culture
A supportive, collaborative, and fun team
Competitive salary based on experience
-
Customer Service Specialist
1 week ago
Taipei, Taiwan Beame Full time $40,000 - $80,000 per yearAbout BEAME Medical Technology Limited: is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team...
-
Customer Service Specialist
1 week ago
Taipei, Taipei City, Taiwan Coupang Full time $40,000 - $80,000 per yearCoupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers free international...
-
Customer Service Senior Specialist
1 week ago
Taipei–Keelung Metropolitan area, Taiwan Coupang Full time $60,000 - $80,000 per yearCoupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers free international...
-
Customer Experience Specialist – English
1 week ago
Taipei, Taipei City, Taiwan Agoda Full time $40,000 - $60,000 per yearSeoul, South KoreaAbout AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees...
-
Customer Account Specialist
1 week ago
Taipei, Taipei City, Taiwan Analog Devices Full time $80,000 - $120,000 per yearAbout Analog DevicesAnalog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate...
-
Service Specialist
1 week ago
TWN - Taipei - Taipei, Taiwan Ecolab Full time $40,000 - $80,000 per yearSee why Food Processing Magazine honored Ecolab Pest Elimination as The Top Pest Management CompanyEcolab is seeking a Pest Service Specialist to join its industry leading Pest Elimination team. In this position, you will provide timely and cost effective pest detection, elimination and prevention solutions to an established route of commercial customers....
-
Customer Service Specialist(Tier 3)
1 week ago
Taipei, Taipei City, Taiwan Coupang Full time $600,000 - $1,200,000 per year我們在台灣的包括「火箭速配」,以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品,並提供國際速配服務。我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會,一同參與 Coupang...
-
Supv, Customer Service
1 week ago
Tainan City, Taiwan Ultra Clean Technology Full time $80,000 - $120,000 per yearJob SummaryThe Supv, Customer Service is responsible for leading a strategic global account or a site-specific Customer Solutions team. This role provides leadership and direction to ensure a seamless customer experience throughout the entire order process. The manager plays a key role in driving customer retention by addressing and resolving concerns,...
-
Customer Success Specialist
1 week ago
Taipei, Taipei City, Taiwan Ubiquiti Inc. Full time $104,000 - $130,878 per yearAbout UbiquitiAt Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of...
-
Customer Account Specialist
1 week ago
Taipei, Taiwan Analog Devices Full time $80,000 - $120,000 per yearAbout Analog DevicesAnalog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate...
