Program Manager, TW Business Management

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?"   

Role Overview  

This role is for a Program Manager within the Taiwan Business Management Team at Coupang. The successful candidate will be a strategic, data-driven leader responsible for driving complex, cross-functional programs crucial to the success and expansion of Coupang's e-commerce business in Taiwan.

What You Will Do 

As a Program Manager, you will be a central hub for cross-functional initiatives critical to the success of the Taiwan e-commerce business. This role is inherently ambiguous and requires a high degree of adaptability, strategic thinking, and leadership without direct authority.

• Strategic Program Leadership: Identify, define, and launch complex, multi-functional programs to achieve ambitious business goals for the Taiwan e-commerce platform. Examples include market penetration, operational efficiency, and customer experience improvements.
• Cross-Functional Influence & Alignment: Partner closely with and influence various stakeholders—including Product, Engineering, Operations, Marketing, and local Business Development teams—to secure buy-in and resources necessary for program execution.
• Data-Driven Decision Making: Deep dive into large, complex datasets to identify performance gaps, root causes, and opportunities. Use these insights to inform program strategy, prioritization, and executive reporting.
• Execution & Timeline Management: Own the end-to-end management of program schedules, progress, and risks. Drive teams toward demanding, non-negotiable deadlines, ensuring objectives are clearly communicated and achieved on time.
• Process Scaling & Documentation: Design and implement scalable, automated solutions (or robust Standard Operating Procedures, where necessary) for managing new programs and ensuring long-term operational excellence across functions.
• Performance Monitoring & Reporting: Define clear success metrics, develop mechanisms for tracking program performance, and clearly communicate progress, results, and critical challenges to senior leadership.

Basic Qualifications  

• 4+ years of progressive experience in management consulting, business operations, program management, or e-commerce, preferably within a high-growth or fast-paced technology company.
• Exceptional Strategic and Analytical Capabilities: Proven track record as a general problem solver who can dissect complex business problems and synthesize data into actionable strategies. Fluency in data analysis is mandatory.
• Demonstrated Ability to Influence without Authority: Experience leading large-scale projects and achieving results by influencing senior leaders and cross-functional teams in a matrixed organization.
• Comfort with Ambiguity and Speed: Ability to thrive in a fast-changing environment, operate independently, and demonstrate strong personal ownership in defining scope and achieving goals where direction may not be fully defined.
• Communication: Fluent in English (written and verbal) to effectively communicate with global stakeholders.
• Technical Proficiency: Strong experience with data visualization and reporting tools; proficiency with SQL and Tableau are strongly preferred.

 Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: ​ 

Please complete the attached Internal Transfer Request Form and submit.   

Please make sure to apply with your Coupang e-mail address.