HE Business

5 days ago

Taipei City Taipei City, Taiwan Bvlgari Full time NT$1,200,000 - NT$3,600,000 per year

Mission Statement:

  • Responsible to guide, manage, coordinate and develop the High Jewelry & Haute Horlogerie business and client portfolio locally through:
  • Definition of the HJ/HEW strategy
  • Management, development and growth of the HE client portfolio, contributing to the HJ/HEW turnover
  • Development of the HJ/HEW sales team and talent pool
  • S/He leads strategy and execution for new and existing clients engagement and bespoke experiences. This person enhances client relations, grow the High-End Club community and support store animation & event implementation. This role works closely with Retail, Merchandising, CRM and Marketing teams. S/He is a Brand Ambassador and deliver service at the highest level of excellence.

Job responsibilities

  • Define High Jewels & Haute Horlogerie events/sales planning, working with central depts. and Commercial VP
  • Define the commercial strategy for the High Jewelry & Haute Horlogerie products in terms of sales performance and target, channels and client portfolio management
  • Leverage on client portfolio analysis to set local clienteling objectives and priorities, adapting central strategy at local level
  • Oversee the definition of personalized annual client journey plans leveraging all touchpoints (O2O, gifting, events, experiences, in-store and out-of-store activities) for our clients from our top 4 HE segments
  • Ensure main HE clienteling targets / KPIs are met at market level, store level and HECM level in the region
  • Revise and approve the product assortment proposal per each area/country (key locations, product typology, length of the product availability in each location etc.)
  • Supervise network's spot requests and special orders providing sales directions
  • Drive the High Jewelry & Haute Horlogerie team, providing advice, coaching and training
  • Drive and monitor the HE Club results with actions to motivate, develop and improve performance of this group
  • Interact and build relationships with HE clients acting as an ambassador of our HE creations

Profile Qualification, Experience & Skills Required
:

Education:MBA from Business or related disciplines

Languages: Fluent in English as well as Mandarin

Professional experience & Know-how:

  • With solid knowledge and experience in VIP clients management, preferably in Jewelry, watch or other related luxury industry
  • Expertise in selling skills for luxury products
  • Expertise in high value clients management
  • Excellent interpersonal and communication skill with strong business acumen

Technical & management skills:
Project Management, Influence

Personal & Interpersonal skills:

  • Highly motivated, energetic, enthusiastic and team oriented
  • Able to communicate well and project subject knowledge with confidence
  • Commercially and strategically aware, customer-focused, change results and quality-oriented
  • Able to plan, organize, and prioritize well
  • Cross-culturally sensitive
  • Self-sufficient/self-starter

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