HE Client Development Manager

6 days ago

Taipei Taipei City, Taiwan Bvlgari Full time NT$900,000 - NT$1,200,000 per year

Position

The role drives the clientelling agenda with regional responsibility to ensure successful delivery of HE client engagement, coverage and development for the country.

Job responsibilities

  • Leverage on client portfolio analysis to set local clienteling objectives and priorities, adapting central strategy at country level
  • Oversee the definition of personalized annual development plan per client leveraging all touchpoints (O2O, gifting, events, in-store and out-of-store activities) for our clients from our top 4 HE segments
  • Organize client portfolio reviews (Top Client, New Buyers, Lapsed Buyers) at country level to inform the development of robust action plans
  • Build clienteling action plans by market and by store (Temple, Flagship, Seasonal) to grow the HE client portfolio with a strong focus on priority client clusters (e.g. top HE segments, new, locals,...)
  • Ensure main HE clienteling targets / KPIs are met at market level, store level and HECM level in the country
  • Manage the HE client database (ensuring data quality and accuracy)
  • Accurately manage and ensure a proper allocation of the clienteling budget
  • Interact and build relationships with HE clients acting as an ambassador of our HE creations

Profile

Education :University Degree from a leading institution.

Languages : Fluency in both written and spoken English and Mandarin

Professional experience & know how: At least 15+ yrs of sales management experience in a renowned Jewlery company.

Technical & Management Skills

  • Strategic thinking with good analytical skills
  • Good at implementation of plans with attention to details
  • Good influencing skill and a strong negotiator

Personal & Interpersonal Skills

  • Strong interpersonal skills and a good communicator
  • Good at relationship building
  • Able to conduct it's own job independently with well-balanced cooperation with Retail /Marketing people.
  • Strong business development capability in acquisition of High networth customers
  • Outgoing, sociable , active; well groomed
  • Passion to work and open minded
  • Unbending in compromising on top quality results

Recruitment steps

Local HR- Local Management - Regional Management

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