W Insider 時訊達人

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
W Taipei, 10 Zhongxiao East Road Sec. 5, Taipei, Taipei, Taiwan, 110202VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Purpose of Role
The W Insider brings to life the W Core Value "Insider" for guest and allows W Hotels Worldwide to activate this key brand differentiator in a way that creates both valuable and memorable guest experiences; ultimately drive loyalty to the brand and provide W hotels with a way to differentiate themselves in the ever-growing lifestyle hotel marketplace. The position ensures that there is someone available at key times to focus entirely on providing guests with inside tips and information about Taipei, as well as making WOW moments (both big and small) come to life during the guests' experience at W.

Unlike other heavy guest contact Talent who have other primary function (e.g. Welcome Agent accurately processes a checkin or checkout, Concierge responds to guest enquiries and phone calls), for whom interaction with guests to provide inside information is an additional task, this is the W Insider's primary role; therefore ensures a more enhanced guest experience and more frequent activation of the Core Value 'Insider', which in turn leads to greater congruency between W's promise and the actual delivery of the experience.

The W Insider must also be proficient in and be able to perform multiple Welcome duties using Welcome's various software systems, including OPERA, MICROS, Go Concierge and FCS/PABX. The W Insider also needs to perform WIP-related tasks such as check rooms prior to arrival, make arrange for amenities, prepare key cards, in-room checkins and etc.

Responsibly Description

• Interact with as many guests as possible while on duty on local lifestyle-related hot spots, including new and hip boutiques, restaurants, galleries, design points of interest and etc. Also about on-brand events such as concerts, premieres, album releases, exclusive events and etc.
• Proactively monitor living room activity, making guests feel welcomed and special.
• Use "aggressive", instead of passive, hospitality skills to proactively approach guests and engage them in conversation; to discover opportunities for WOW surprises.
• Constantly seek out and coordinate opportunities to WOW the guests.
• Actively monitor arrival WIP guests and their preferences in order to create arrival WOW Moments for them.
• Be available at all times to welcome WIP guests.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
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