Customer Experience Executive 客戶服務專員

Bjak 專注於為人們提供可負擔且可持續的金融服務。Bjak 總部位於馬來西亞,是東南亞最大的保險入口網站。我們的主要入口網站 Bjak.com幫助數百萬人找到最具價值且覆蓋範圍最廣的保險單。我們在技術方面的投資,例如自訂 API、區塊鏈、交易系統和數據科學,旨在使先前無法接觸或難以理解的金融服務變得容易獲取。

我們的核心優勢在於駕馭最複雜的法規和環境,創造出一些世界上最具創新性的產品。例如,我們是全球首個簡化並提供投資連結壽險和健康保險在線平台,並提供即時與代理人交談的服務。

工作內容:

• 負責處理客戶溝通(主要是聊天和電話),從初次聯繫到問題解決,必要時將問題升級至相關部門。
• 維持高水準的產品知識,以有效協助客戶。
• 通過即時聊天為客戶提供及時且專業的協助。
• 成為客戶反饋環路的負責人,將反饋傳達給內部各職能部門,以幫助創造更好的產品並改善客戶體驗。
• 通過超越客戶的詢問、反饋和需求,為每位客戶提供令人驚喜的體驗。
• 主動向團隊持續反饋市場趨勢、未滿足的需求和創造影響力的機會。
• 團隊合作,以達成每位客戶的及時回覆和高品質回覆。
• 保持最新的公司政策、程序和產品知識。
• 為營造積極和合作的工作環境做出貢獻。

任職要求:

• 開放應屆畢業生
• 任何領域的最低文憑/學位
• 高度注重細節
• 強烈的工作倫理和承擔任何任務的意願
• 能在極快節奏和國際化的環境中工作
• 積極的態度和對提供卓越服務的承諾
• 能夠與客戶進行富有同理心的交流
• 能立即上崗者優先

福利:

• 快速變化的、有挑戰性且獨特的商業問題
• 為你的職業發展提供強大的學習和發展計劃
• 國際化的工作環境和扁平化的組織結構
• 具競爭力的薪資

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, , helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently

Responsibilities:

• Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment

Requirements:

• Open to fresh graduates
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• A positive attitude and a commitment to delivering outstanding service
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.

Benefits:

• International work environment and flat organization
• Full Training Provided (Theory & Hands-on training)
• Team culture - highly practical and results oriented.
• Free training and development, constantly improve yourself.
• Fast moving, challenging and unique business problems.
• Competitive salary.
• Casual work attire