Dedicated Customer Service Representative

1 week ago

Taipei, Taiwan beBeeCustomerService Full time

Job Summary:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Officer.

The successful candidate will be responsible for delivering exceptional customer service, resolving issues in a timely and professional manner, and providing support to clients throughout the assessment process.

Key Responsibilities:
  • Assist clients with assessment preparation and delivery
  • Establish long-term relationships with customers to address queries and resolve problems pre- and post-assessment
  • Manage customer complaints, continually improve customer satisfaction to maintain retention
  • Coordinate between assessors and clients to ensure smooth assessment delivery
  • Monitor assessors' logistics costs
  • Identify and manage client overdue and risk of attrition
  • Sign supplementary agreements with clients for changes and identify opportunities
  • Maintain client data accuracy in SAP/PG and manage documents
  • Collaborate with customer service administrators to achieve business objectives
Requirements:
  • Minimum 2 years of experience in customer services, preferably in certification industry
  • Strong team player with good planning and coordination skills
  • Basic report compilation and computer operation ability
  • Excellent communication and persuasion skills
  • General English level
  • Organized, flexible, multi-tasked, and highly efficient
  • Proactive, passionate, and committed to work
  • Professional and ethical
  • Customer-focused with internal and external credibility
Our Excellence Behaviours:

Client-centric, Agile, Collaborative. These three behaviours represent how we do things, ensuring BSI is a great place to work and a successful business.

Note: We may conduct face-to-face interviews where possible. If invited but prefer virtual, please speak to our recruitment team.

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