User Experience Strategist

1 day ago

Taipei, Taiwan beBeeOperations Full time

We are seeking a seasoned leader to spearhead user-centric operations for our global digital asset platform. This pivotal role will focus on delivering exceptional user experiences through data-driven insights and collaboration with cross-functional teams.

Key Responsibilities:
  • User Operations Leadership: Oversee user onboarding, account management, and support integration to ensure seamless user experiences.
  • User Data Management: Partner with the Data team to analyze user behavior and engagement metrics using tools like Amplitude, Mixpanel, or Google Analytics.
  • User Risk Control: Implement user risk management strategies, ensuring compliance with AML/KYC regulations and secure account management processes.
  • Campaign Marketing Support: Collaborate with Marketing to execute user acquisition and engagement campaigns.
  • Incident Handling: Lead rapid resolution of user-related incidents, coordinating with Marketing for transparent communication and Engineering for technical resolutions.
  • Cross-Functional Collaboration: Partner with Engineering and Product Management to enhance platform features, ensuring alignment with user needs.
  • Process Optimization: Design scalable workflows for account setup, verification, and transaction processes to streamline user interactions.
  • Compliance & Regulatory Alignment: Work with Legal and Compliance teams to ensure user operations adhere to global regulations while prioritizing user convenience.
  • Team Leadership: Build and mentor a high-performing User Ops team, fostering a culture of collaboration and user-centricity.
Requirements:
  • 8+ years of experience in digital assets, fintech, or trading platform operations with a strong user-facing component
  • Demonstrated success leading cross-functional teams or programs
  • Strong problem-solving and communication skills
  • Business-minded and execution-focused
  • Experience handling escalations, working with data, and streamlining user flows
Nice to Have:
  • Multi-lingual
  • Experience working with token listings, campaign operations, or KOL/influencer networks
  • Background supporting institutional or high-value clients
  • Familiarity with trading workflows, user segmentation, or VIP lifecycle strategies
  • Comfort with platform tooling
Benefits:
  • Competitive total compensation package
  • Various team building programs and company events

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