Senior Service Business Operations Specialist

Team Segment : Solutions BusinessKKCompany Technologies Group is a leading technology group in software services. We have created the worlds first legal music streaming platform, KKBOX, and are an international software technology group focused on multimedia technologies, digital cloud, and AI applications as our core business to create value for the customers. The group consists of self-owned brands including KKBOX, BlendVision, and Going Cloud with enterprise customers across Asia. KKCompany Technologies has attained OpenChain ISO/IEC 5230 and ISO 27001 third-party international certification.We have over 500 employees across offices in Tokyo, Singapore, Taipei, Kaohsiung, and Hong Kong. For more information please visit our website: www.kkcompany.com and blog: blog.kkcompany.comWe are seeking a detail-oriented and well-organized Service Business Operations - Senior Specialist to join our Business Operations team. In this role, you will support and assist cross teams i.e., Solution Program Managers, regional PMs, Legal, Finance, and Engineering to ensure accurate and efficient monthly billing execution, assist in streamlining quotation logic, and help maintain operational workflows that support our enterprise delivery.You will play a critical role in ensuring billing accuracy, financial process alignment, quotation sanity-checks, 3rd party service contractual management, and stakeholder accountability, helping the business run with greater efficiency, transparency, and profitability. Performance indicators for this role will include billing accuracy and timeliness, implementation of process support and cross-functional collaboration feedback.Responsibilities:Billing & Invoicing OwnershipManage Enterprise customers regular/monthly billing statements and invoices in collaboration with Solution Program Managers, regional PMs, Legal, Finance, and Engineering teams (i,e., Telecom, cable companies, OTT service providers, etc)Ensure billing accuracy, completeness, and timely submission in line with service contracts and delivery milestones.Billing delivery on a fixed schedule, typically within the first three calendar days of each month. As such, statement preparation may occasionally require work on weekends or holidays, depending on how the calendar aligns.This role requires a high level of discipline, accountability, and attention to due dates, to ensure accuracy and timeliness to ensure revenue operations and customer trust.Collect and validate input from multiple teams (traffic reports, usage data, etc) to produce billing documentation aligned with contract terms and service status.Ensure proper financial documentation, audit readiness, and operational compliance across billing and quoting workflows. Billing scope typically covers streaming traffic, platform maintenance fees, and licensing charges. Third-Party Software Contract ManagementAssist in tracking and organizing third-party software contractual terms for service integration.Coordinate internal approvals, documentation, and contract tracking for software tools or external vendors. Experience with tools such as Google Sheets, ERP systems, Tableau, Looker, Notion, or Jira is highly preferred.Operational Process OptimizationAssist in recording and updating workflows related to billing, quoting, and contract approval across Solution Program Managers, regional PMs, Legal, Finance, and Engineering teams.Help identify automation opportunities via AI tools to optimize manual tasks efficiency.Create and maintain SOPs, documentation, and process training materials for recurring business operations tasks.Financial & Quotation Operations SupportAssist in reviewing and maintaining internal quotation templates and pricing logic to ensure market fit, profitability, and consistency.Collaborate with Solution Program Managers and Sales to perform commercial validation on new development quotations and pricing assumptions.Provide basic feedback into pricing tier structures, bundled service logic, and margin opportunities. Ensure quotation standards are aligned with service offerings, delivery expectations, and operational realities.Stakeholder CollaborationKey coordination point between cross teams i.e., Solution Program Managers, regional PMs, Legal, Finance, and Engineering teams for billing and commercial operations.Proactively follow up to gather data, validate inputs, and ensure delivery of accurate outputs across business units.Program Support Flexibility:Support Solution Program Managers in regular operational tasks (e.g., project documentation, status tracking, cost validation) to ensure smooth customer engagement and delivery continuity.Requirements:Bachelors degree in Business, Finance, Accounting, or a related field.2+ years of experience in business operations, billing, sales operations, or financial project coordination in software, tech, or streaming industries.Experience with quotation and billing workflows, pricing models, and cost management in B2B environments.Strong attention to detail, analytical thinking, and structured process development.Familiarity with CRM tools (e.g., Salesforce, HubSpot) and financial systems. Use Google Sheets to modify the formulas as needed.Excellent written and verbal communication skills in Chinese and English are required. The role involves regular English billing documentation and collaboration with international teams, including English/Japanese-speaking Regional PMs. Japanese proficiency is a plus.Experience working in global, remote, or cross-functional teams is highly valued.Must demonstrate discipline and responsibility to meet critical, fixed monthly billing deadlines even when they fall on weekends or holidays. While travel is generally not required, occasional weekend or holiday work may be necessary for billing statement preparations.