Senior Program Management Specialist/ Principal, Cross-Border Business

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?"   

Position: Senior Program Management Specialist/ Principal, Cross-Border Business

We are seeking a highly experienced and results-oriented Senior Program Management Specialist/ Principal of Cross-Border Business to bring the best experiences to our customers and drive growth in cross-border sales. In this role, you will be responsible for developing and executing strategies to optimize existing operations and maximize revenue opportunities with your strong cross-functional communication and analytical skills.

What will you do?

Develop and implement comprehensive cross-border business strategies to expand the company's presence in Taiwan market.

Collaborate with internal teams, including marketing, product, operations, and finance, to ensure alignment and execution of cross-border initiatives.

Lead cross-functional projects to dive into pain points, improve operational efficiency, streamline processes, and enhance the customer experience.

Establish and maintain partnerships with key stakeholders, including overseas vendors, logistics providers, and government agencies, to support cross-border business objectives.

Analyze sales performance, market trends, and customer feedback to identify areas for improvement and drive strategic decision-making.

Essential Qualifications:

6+ years of experience in program management or business operations, preferably in the e-commerce or retail industry

Ability to deep dive into complex issues, demonstrate attention to detail, and solve customer service issues efficiently

Proven track record of designing and implementing performance metrics and driving business outcomes

Strong analytical skills and strong capability in Excel with the ability to interpret data, identify trends, and make data-driven decisions.

Exceptional leadership and communication skills, with the ability to influence and collaborate effectively across departments and cultures.

Demonstrated project management experience, including the ability to prioritize tasks, manage timelines, and deliver results in a fast-paced environment.

Proficiency in written and spoken English

Familiar with SQL

Preferred Qualifications:

Proficiency in Korean

Recruitment Process 

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 

The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 

Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Things to Consider 

This job posting may be closed prior to the stated end date for application if all openings are filled. 

Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 

Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. 

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