Visionary Customer Experience Expert

5 days ago

Tainan City Taiwan beBeeService Full time
Customer Service Strategist

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D.

Job Description/Preferred Qualifications
  • Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to customers.
  • Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
  • Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
  • Efficiently manages people and resources to drive productivity and operational excellence.
Minimum Qualifications
  • Minimum 3 to 5 years in semiconductor field 
  • Good command of both Chinese and English communication in both written and speaking.
We Offer:
  • A competitive, family friendly total rewards package.
  • An inclusive environment ensuring diverse employee benefits meet our employees' unique needs.

We follow a recruiting process involving multiple interviews in person or video conferencing with our hiring managers.

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