Customer Service Representative

2 days ago


New Taipei City, Taiwan Arrow Electronics, Inc. Full time
Job Overview

We are seeking a highly skilled and experienced customer service professional to join our team as a Customer Service Officer. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and efficient manner, and working closely with internal teams to ensure seamless delivery of services.

About the Role

As a Customer Service Officer, you will be the primary point of contact for our customers, handling inquiries, concerns, and feedback in a professional and courteous manner. You will work collaboratively with our sales, marketing, and logistics teams to ensure that our customers receive the best possible service experience.

Responsibilities

• Handle customer inquiries, complaints, and feedback via phone, email, and other communication channels

• Provide accurate and timely responses to customer queries, resolving issues in a fair and consistent manner

• Collaborate with internal teams to resolve complex customer issues, ensuring that customer needs are met and exceeded

• Develop and maintain relationships with key customers, understanding their business needs and delivering tailored solutions to meet those needs

• Work closely with our sales and marketing teams to identify opportunities for growth and improvement in customer service processes

Requirements

• Diploma or Degree in any field, with a strong focus on customer service or a related field

• At least 3 years of experience in customer service, sales administration, or a buyer role, with a proven track record of delivering exceptional results

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders

• Proficient in Microsoft Office software, particularly Excel (Pivot, VLOOKUP)

• Customer-service oriented, analytical, and problem-solving mindset, with the ability to think critically and make sound decisions

• Self-motivated and able to prioritize tasks with a sense of urgency, meeting deadlines and exceeding targets

What's In It For You

At Arrow Electronics, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• Medical Insurance

• Life Insurance

• Discretionary Performance Bonus

• Paid Time Off

• 5-Day Work Week

• Growth Opportunities

• And more

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