Customer Advocacy Systems Engineer

2 weeks ago

Taipei City, Taiwan Nutanix Full time $90,000 - $120,000 per year
The OpportunityAbout the TeamYour Role
  • Drive successful onboarding, adoption, and expansion of Nutanix solutions, ensuring customers achieve their business and technical goals
  • Cross-functionally collaborates and communicates across Nutanix departments (e.g., Sales, Channel, Support, Product Management), and leads cross-functional special projects (e.g., marketing, enablement) when required.
  • Ensure a high level of licensing management and activation for Nutanix customers
  • Analyze customer data (e.g., telemetry, customer conversations, support cases) to track adoption/consumption to provide guidance and recommendations that will improve the customer experience and outcomes, and increase adoption
  • Build Progress Check-Ins for Customer Success Reps (CSRs) to drive customer conversations to ensure continued success
  • Gather insights and feedback through customer conversations to discover potential expansion opportunities and advocate customer requirements in the Nutanix ecosystem
  • Assist customers in optimizing their Nutanix deployments for performance, scalability, resilience, and business fit
  • Advise customers on new relevant features and ensure a high adoption rate
  • Prepare and deliver progress checks in coordination with CSRs
  • Conduct solution demonstrations and workshops for customers
  • Proactively coach team members on best practices to ensure the success of the team and every customer
  • Be a go-to customer expert on Nutanix solutions and become a Subject Matter Expert over time
What You Will Bring
  • Bachelor's degree or Certificate in Computer Science, Information Technology or relevant experience
  • 4 to 6 years of related experience
  • Excellent written and verbal communication skills: You're able to work with a wide variety of people and collaborate with geographically distributed teams, effectively communicating to both technical and non-technical audiences everything from data points, and technical product details, to delivering critical feedback
  • Knowledge of application and server virtualization, and cloud services. Basic understand of Cloud-Native or Modern Apps development technologies such as containers, Kubernetes, microservices, etc would be a definite plus
  • A passion for technology and learning with a can-do attitude
  • Flexible and adaptable: You embrace ambiguity and can adapt to change or new situations
  • Ability to adopt the approach of continuous improvement and actively contribute to the process and procedure of the team.
  • A customer-first mindset: You're passionate about delivering a high-quality support experience and providing customers with the products they need to succeed. You are focused on value-added interaction with our customers toward ensuring the effective adoption of our subscription products. The ideal candidate is passionate about serving customers
  • Must be able to travel up to 25% of time predominantly in territory and event-based opportunities
  • Must be bilingual in Chinese and English. Ability to converse in Korean would be an advantage

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