Sr. Customer Quality Engineer

• Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
• Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability
• Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
• Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
• Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.

• Own and drive the execution of customer quality strategies in APAC, ensuring full alignment with global WLP objectives and long-term business goals. Lead the resolution of complex issues and serve as a senior escalation point for critical quality concerns impacting customer relationships.
• Act as the regional quality lead interfacing with global functional teams (Product Line, R&D, Operations, Applications, and Compliance) to coordinate quality initiatives and customer-specific programs. Effectively execute and communicate a strategy aligned with US-based decision makers and global stakeholders.
• Build and maintain senior-level customer quality relationships. Lead regional engagement for complaint resolution, scorecard performance reviews, and proactive quality planning. Support in providing business level cost benefit evaluation of customer expectations and recommend actionable global quality objectives where applicable.
• Lead APAC execution for customer audits and quality assessments, ensuring full readiness, alignment with ISO 9001/IATF 16949, and timely closure of findings. Develop audit readiness plans and post-audit improvement roadmaps for internal and external stakeholders.
• Own regional deployment of Process Change Notifications and customer qualification programs, including sample coordination, data analysis, and facilitation of customer feedback. Provide technical risk assessments and guide the implementation of change control strategies across APAC customers.
• Define, monitor, and report regional customer quality KPIs. Lead root cause reviews and trend analysis to prevent recurrence of systemic issues. Propose and implement corrective/preventive actions to improve regional performance and reduce customer risk.
• Provide technical guidance and coaching to junior engineers and cross-functional partners across the region. Drive knowledge transfer by developing training content, contributing to global procedure development, and leading best practice initiatives across quality functions.
• Act as a strategic conduit between APAC customers and internal teams. Champion customer advocacy while balancing internal constraints. Influence decision-making on customer requirements, specification negotiations, and quality improvement investments.

• Bachelor's degree in Engineering, Materials Science, Chemistry, or a related technical discipline.
• 5+ years of experience in a customer-facing quality, product engineering, or technical support role within the semiconductor or electronic materials industry.
• Proven success in managing customer relationships, audits, and cross-functional global initiatives in a regulated technical environment.
• In-depth understanding of semiconductor FAB processes, product reliability concerns, and material control practices.
• Demonstrated experience leading structured problem-solving (8D, 5-Why, DMAIC) with quantifiable business impact.
• Deep knowledge of customer quality systems and ISO 9001, and IATF 16949 standards.
• Strong analytical skills with the ability to translate technical findings into business-oriented recommendations.
• Excellent bilingual interpersonal, written, and verbal communication skills; ability to work across global teams and time zones.
• Ability to travel up to 30% across the APAC region and occasionally to the United States.
• Fluency in English and Mandarin required; additional language (Japanese, or Korean) is highly desirable.

Element Solutions