Associate / Sr. Associate - GCDP Business Partner

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Business Partner – Global Customer Operations
Reporting to – Associate Director Global Customer Operations (Based in Spain)
The Global Commercialization of Data & Platforms Business Partners are the primary connection between all components of GCDP Teams and the local Affiliate Stakeholders. The team spans all geographies and all business units. Primary stakeholders are Hub/IBU Leadership teams (e.g., CMO & COO) and key members of Marketing, Sales, Medical, E&C, and IDS. Engagement is both strategic (e.g., product launches) and operational in nature depending on needs.

Members of the team need to understand and represent the GCDP priorities and demonstrate knowledge of all GCDP platforms (e.g., Veeva, GCCP, Vault etc.), domains (e.g., Customer, Activity, Material, & Alignment), and associated services/processes (shared services, incentives, IDS, affiliate) to the stakeholders – and appropriately represent the views and needs of the stakeholders back to the GCDP.

The team ultimately builds strong trust relationships with stakeholders through sharing / standardization of Global best practice, being the two-way single point of contact, shielding questions from the GCDP Subject Matter Experts, being aware/supportive of key deliverables, and participation in key GCDP projects.

Incumbent will work with a specific geographic focus (currently NE Hub, Iberia Hub and Canada) but will always have a global mind-set. Geographic scope and GCDP activities will adapt over time as business needs dictate.

Key Responsibilities
Business Integration and Partnership

• Proactive partnership with key affiliate stakeholders: ensure clear lines of dialogue, and limit surprises
• Champion the stakeholder needs and aspirations: influence the build of strategic capabilities within the GCDP
• Help stakeholders solve problems and establish best practice through sourcing SME knowledge and experience globally as needed
• Drive innovation in the Affiliates / GCDP and identify/anticipate opportunities for new solutions/capabilities/optimization/savings
• Proactively facilitate activities though connecting the dots and articulation of tangible business benefits/impact
• Assist in ensuring pull-through of services to stakeholders by ensuring up-front commitment and associated deliverables
• Champion Global prioritization model and proactively set expectations with stakeholders. Help people see the Lilly picture vs. the local
• Think End-2-end and know the external customer – be mindful of real tangible/emotional impacts of decisions/recommendations and articulate them clearly
• Lead delivery of analysis, services, and project work on time, and to specification
• Actively participate and present in appropriate governance forums
• Ensure that risks or issues are understood, communicated, and managed
• Plan & work effectively and manage multiple priorities at once
• Work in close partnership with broader GCDP, GCS (Global Commercial Services), and IDS (Information and Digital Solution) organizations

Working Globally

• Be an active contributor in the geographically distributed Global Business Partner Lead Team
• Work effectively as a member of a virtual Global Customer Operations organization, ensuring that processes are optimized, and knowledge is shared
• Understand and apply knowledge, empathy, & emotional intelligence of differing cultures, time-zones, and expectations
• Use your passion and enthusiasm to remove barriers and champion "Team-Lilly" expectations.

Required Skills/Experience

• Has a great sense of humor, willingness to have fun, and to join in socially with the team
• At least 1 year of experience in commercial, sales, marketing or medical areas
• A high level of intellectual curiosity, external perspective, and interest in innovation
• Demonstrated ability to influence (without authority) leadership as well as other strategic partners to create and drive strategic and operational initiatives.
• At least one year of experience leveraging standard processes and solutions to deliver maximum value
• Experience translating complex, ambiguous concepts into actionable plans
• Demonstrated leadership skills, research, communications (esp. listening), demonstrated influence, confidence to challenge, and the ability to have crucial conversations.
• Self-starter with excellent interpersonal, communication and analytical skills
• Project leadership / management experience inc. stakeholder management
• Ability to collaborate effectively with remotely located (virtual) teams/groups
• Strong networking, interpersonal, and relationship building skills
• Speak and write fluently in English - other languages are an asset
• Experience of working effectively in/with cross-functional teams

Desirable Skills/Experience

• Experience of working in/with global teams
• Agile
• Lean Six Sigma Green Belt
• Expertise in multiple end-2-end business processes relating to Marketing and Sales

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