Head of Mid-Market Enterprise Accounts, Eats Taiwan

6 days ago

Taipei Taipei City, Taiwan Uber Full time

About The Role

GreatMindsDontThinkAlike

At Uber, we believe great minds don't think alike. We take pride in our diverse and inclusive culture-where each team member brings a unique perspective that helps level up our organization. We foster an open environment that encourages everyone to speak up, share ideas, and drive change.

About The Team
Merchants are at the heart of Uber Eats' business. From beloved mom-and-pop shops to national and multinational chains, they're the reason Uber Eats delivers exceptional food experiences to consumers across Taiwan-one of our top four global markets.

The
Uber Eats Taiwan Merchant team
drives strategy, sales, account management, and operations related to restaurants, owning the full merchant relationship lifecycle.

Within this team, the
Mid-Market Enterprise Account Management team
plays a critical role by managing complex, high-value merchant relationships. This team is responsible for negotiating commercial terms, scaling account performance, and upselling Uber's full range of solutions.

What You'll Do
As the
Head of Mid-Market Enterprise Account Management
, you'll take on one of the most challenging and rewarding sales leadership roles at Uber Eats Taiwan. You will:

  • Lead a team of account managers, providing mentorship, performance management, and personal development to ensure excellence across the function.
  • Build the future of account management by shaping team structure, culture, and operating models, establishing Uber Eats Taiwan as a top-tier sales organization.
  • Manage complex stakeholder needs-balancing external merchant relationships with internal collaboration across Marketing, Product, Finance, Delivery, Consumer, and Uber Direct teams.

  • Drive strategic sales:

  • Meet and exceed monthly/quarterly sales targets

  • Optimize commercial terms and merchant synergies

  • Develop scalable solutions to improve outcomes across the portfolio

  • Coach and execute: Provide hands-on coaching to junior team members while serving as a thought partner to senior leadership.

  • Champion long-term success: Shape how we engage with the restaurant industry by identifying new models, partnerships, and strategic opportunities like white-label delivery.
  • Inspire team culture: Foster a high-performance, high-integrity culture rooted in Uber values: #DoTheRightThing and #GoGetIt.

Basic Qualifications

  • 10-14 years of experience in sales and team leadership, ideally managing large accounts or B2B relationships
  • Demonstrated track record of driving results and developing high-performing teams
  • Strong customer engagement and relationship management skills
  • Strategic thinker with the ability to zoom out while also diving deep into execution
  • Fast, focused, and results-driven-able to coach teams toward continuous weekly improvement
  • High personal standards, grit, and a growth mindset
  • Excellent communication and collaboration skills in both Mandarin and English

Preferred Qualifications

  • Experience in B2B sales at large consumer-facing internet companies, especially in areas like advertising or logistics
  • Strong understanding of Taiwan's restaurant industry and merchant ecosystem

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