Customer Quality Specialist

3 days ago

Hsinchu, Taiwan The businesses of Merck KGaA, Darmstadt, Germany Full time NT$600,000 - NT$1,200,000 per year

與我們攜手施展你的超能力  

準備好接受挑戰,探索更多可能性嗎? 我們跟你一樣希望精益求精,持續突破 我們全球的夥伴熱衷於科技創新,透過我們醫藥保健、生命科學和電子科技業務的解決方案豐富人們的生活。讓我們一起環抱著熱情和夢想關懷我們的員工、客戶、病患和這個世界。這就是我們不斷尋找具備好奇心的新血加入的原因,與我們一起大膽想像各種可能。

我們在電子科技領域裡所做的一切,都是為了能成為眾多企業身後推動數位化生活的推手。我們致力於成為值得信賴的供應商,為電子、汽車和化妝品行業提供高科技材料、服務和特種化學品。我們培養了一個全球協作的組織,每位員工都擁有取勝的熱情、秉持客戶至上的態度、充滿好奇心且行事果決。我們齊心努力突破科學的極限,為客戶創造更多的可能性。

Job Purpose: 
This position is responsible to support customer quality activities in Taiwan includes coordination of electronic customer nonconformance investigations, quality management implementation, customer surveys, quality data programs (SPC/SQC) and overall support to ensure our products' quality aligns with customers' expectations.

Your Role:

• Complete and coordinate customer surveys, questionnaires and quality data inquiries including custom customer reports.

• Coordinate and arrange customer audits with sales accounts and Operations teams. Support or coordinate internal audits for plants within Taiwan.

• Coordinate and prepare for customer audits of other global plants outside of Taiwan for Taiwan customers.

• Pull data to analyze and report quality metrics.

• Attend customer meetings for complaints and coordinate resolution to meet customer's expectations.

• Attend customer meetings to support customer process issues and resolution.

• Provide technical support and direction to complaint investigators for customer quality issues. Support task forces for critical customer quality issues.

• Develop and support data and communication for Process Change Notification to local customers

• Prepare quality data package and present or support sales for new business opportunities

• Generate reports, charts for management, charts for Quality Stand-downs and audits, and for customer inquiries.

• Take direction and implement improvements for quality performance proactive initiatives

• Support metrics and quality programs that enhance customer satisfaction to support Semiconductor Materials business development.

• Work closely with cross functional teams globally to achieve business and quality targets.

• Regular/Urgent DRB review (local Discrepancy Review Board)

• Execute SPC/SQC, control limit review and OOC/OOT investigation

• SPC/SQC requirement

Other activities which are related to quality scope by tasks allocated as needs, in terms of:
 QM Data and PU;
 LIMS/Labware Admin
 Data base, analysis tool (excel, Minitab, Tableau, NWQA..)/SPC/ DRB
 Quarterly SQC report (L-VM TW, and buy/resell in Asia) for customers
 All kinds of Customer Survey Coordinator for all BUs in L-VM
 Data Coordinator for Product Traceability and iSTAR offering (TSMC)

Who You Are:

• 5 years' minimum in chemical or semiconductor industry in quality role or similar

• Knowledge of ISO 9001 QMS Requirements; plus reference for the IATF 16949

• Problem solving skills such as RCA, 8D, 5Why's

• Familiarity with FMEA's and Control Plans

• Proficiency with Word, Excel, Powerpoint, Mind Manager; plus reference for NWQA, SAP

• Knowledge of LIMS, 6 sigma a plus

• Good English communication skills both written and verbal

• Confidence interacting with customers

我們來自不同背景、視角與生活經歷,因對世界的好奇心而聚集在一起。我們深信,多元能夠催生卓越與創新,並持續強化我們在科學與技術領域的領導地位。我們致力於為每一個人創造機會,讓大家能依自己的節奏發展與成長。加入我們,一同打造一個充滿包容與歸屬感的文化,影響數百萬人的生活,攜手推動人類的進步

立即申請,成為這個致力於激發探索精神、提升人類未來的團隊一員

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