Sr. Cutomer Quality Engineer

2 days ago

Hsinchu City, Taiwan Michael Page Full time NT$720,000 - NT$1,440,000 per year

Sr. Cutomer Quality Engineer

  • Take ownership of customer-facing quality initiatives in semiconductor sector.
  • Drive continuous improvement and technical excellence in product performance.

About Our Client
Our client is a global materials and technology company serving advanced industries such as semiconductors and electronics. With a strong commitment to innovation and quality, the organisation supports high-performance manufacturing through specialised products and technical expertise

Job Description

  • Respond to customer inquiries and provide technical support on product usage and applications.
  • Lead the development of 8D reports to document root cause analysis and corrective actions.
  • Collaborate with cross-functional teams to resolve quality issues and implement improvements.
  • Monitor product performance and provide feedback for enhancement.
  • Prepare technical documentation and reports for internal and external stakeholders.
  • Implement and maintain process control systems to ensure product consistency.
  • Apply Statistical Process Control (SPC) techniques to analyse data and optimise manufacturing processes.
  • Conduct Failure Mode and Effects Analysis (FMEA) to identify risks and prevent failures.
  • Use JMP software for data analysis and decision support.
  • Participate in or lead quality-related project management activities.

The Successful Applicant

  • At least 2 years of experience in customer-facing roles, ideally within the semiconductor or high-tech manufacturing sector.
  • Proven background in quality engineering or related functions.
  • Strong analytical and problem-solving skills, with proficiency in SPC and FMEA methodologies.
  • Experience with data analysis tools such as JMP.
  • Excellent communication skills in English, both written and verbal.
  • Familiarity with quality systems and standards (e.g. ISO, Six Sigma).
  • Ability to work collaboratively across teams and cultures.
  • Project management experience is a strong advantage.

What's on Offer

  • A dynamic role with global exposure and customer interaction.
  • Opportunities to lead quality improvement initiatives and influence product development.
  • Competitive compensation and career growth in a technology-driven environment.

Contact: Eddie Chien
Quote job ref: JN

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