Senior Relocation Services Specialist

Established in 1987 and headquartered in Taiwan, TSMC pioneered the pure-play foundry business model with an exclusive focus on manufacturing its customers' products. As of 2024, TSMC serves more than 500 customers and manufactures over 11,000 products for high-performance computing, smartphones, the Internet of Things (IoT), automotive, and digital consumer electronics. It is the world's largest provider of logic ICs, with an annual capacity of 16 million 12-inch equivalent wafers. TSMC operates fabs in Taiwan as well as manufacturing subsidiaries in Washington State, Japan and China, and the Company began construction on a specialty technology fab in Dresden, Germany, in 2024. In Arizona, TSMC is building three fabs, with the first starting 4nm production in 2025, the second by 2028, and the third by the end of the decade.

We are seeking a highly organized and experienced Senior Relocation Services Specialist to join our Human Resources team. You would be the on the ground expert who personally guides and supports relocating employees and their families by acting as their cultural ambassador, a practical problem solver, and a reassuring point of contract to help newcomers navigate the complexities of settling into Taiwan. The ideal candidate will have at least 3 years of hands-on experience in global mobility or relocation services and be fluent in both English and Chinese (Mandarin) to effectively support both local and international stakeholders.

Job Responsibilities:

1. Act as the primary point of contact for international employees relocating to Taiwan, providing end-to-end relocation support.

2. Coordinate all aspects of the relocation process, including but not limited to:

(1) Visa and work permit application support

(2) Support for candidate's housing and school search if applicable

(3) Temporary accommodation booking

(4) Orientation and settling-in services

(5) Airport pickup and transportation coordination

(6) Bank account setup and other local registrations

1. Liaise with external relocation vendors, real estate agents, government agencies, and internal teams to ensure timely and compliant execution of relocation activities.

2. Advise employees on local culture, lifestyle, and practical living information to help ease cultural transitions.

3. Ensure a high-quality employee experience by providing professional, timely, and empathetic communication.

4. Maintain accurate records and documentation of all relocation cases in compliance with internal policies and data privacy regulations.

5. Identify opportunities to improve the relocation process and contribute to the development of relocation policies and best practices.

6. Support other HR or global mobility initiatives as needed.

Job Qualifications:

1. Master's degree in human resources, Business Administration, or a related field.

2. 3-5 years of professional experience in relocation services, global mobility, or HR operations, ideally supporting international hires.

3. Strong understanding of Taiwan's immigration, housing, and relocation landscape.

4. Bilingual proficiency in English and Mandarin Chinese (spoken and written) is required.

5. Excellent interpersonal and communication skills with a strong customer-service mindset.

6. Ability to manage multiple cases and priorities in a fast-paced environment.

7. Experience working with cross-functional teams and external vendors.

8. Proficient in MS Office and/or HRIS tools.

Fostering a global inclusive workplace reflects TSMC's core values and business philosophy and is essential for our future success. Our commitment to global inclusive workplace allows us to create an environment where every employee, regardless of gender, age, disability, religion, race, ethnicity, nationality, political affiliation, or sexual orientation, can bring their unique perspective and experiences to work, enabling us to drive profitability, increase productivity, and unleash innovation. We strive to create a workplace that is equitable and accessible to all employees. We are committed to fostering an inclusive culture where every employee feels valued and empowered to contribute to our mission and provide excellent service to our global customers.