Commercial Operations Specialist

1 week ago

Taipei Taipei City, Taiwan MSD Taiwan Full time $90,000 - $120,000 per year

THE OPPORTUNITY

As a key member of the Commercial Operations & Strategy team, the Commercial Operations Specialist will drive the execution of critical business processes related to commercial operations, analytics, reporting, and process optimization. This role is focused on delivering high-quality, efficient, and standardized outputs while proactively identifying opportunities for continuous improvement, automation, and cross-functional harmonization.

WHAT YOU WILL DO

Execution Excellence

  • Execute core commercial operations processes with accuracy and timeliness.
  • Ensure compliance with Service Level Agreements and maintain high-quality standards for all assigned tasks.
  • Develop and maintain process documentation, templates, and Standard Operating Procedures (SOPs).
  • Generate and update commercial reports, dashboards, and business intelligence tools to enable data-driven decision-making.
  • Conduct data validation and accuracy checks to ensure the integrity of commercial analytics and reporting.

Process Optimization & Continuous Improvement

  • Identify and develop process automations, standardization, and efficiency improvements to enhance commercial operations
  • Support the adoption of digital tools, AI-driven analytics, and automation solutions

Stakeholder Engagement & Collaboration

  • Work closely with commercial teams, IT, and cross-functional stakeholders to ensure smooth operations and alignment
  • Support operational reviews with commercial leaders to track process performance and commercial execution excellence

WHAT YOU MUST HAVE

  • Experience with Microsoft Power Platform (Power Apps, Power Automate) for building complex workflows and integrations with Understanding of security roles, permissions, and environment management in Power Platform
  • Ability to work in a fast-paced, demanding environment and multi-task with a flexible and agile mindset
  • Proven ability to work with a 'sense of urgency' to meet critical deadlines
  • Proven skills of stakeholder management in matrix organization, together with problem-solving and communication skills to influence and collaborate with others in a well-grounded manner
  • Fluent verbal and written communication skills in English.

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