Customer Service Specialist-Contarctor for 4 months

2 weeks ago

Taipei Taipei City, Taiwan dsm-firmenich Full time NT$900,000 - NT$1,200,000 per year

Taiwan,China

Your Key Responsibilities

  • Own the Prospect-to-Order and Order-to-Cash (PTO-OTC) Processes and partner with Sales team on the customer relationship.
  • Manage sales order in-take, support sales and marketing team to complete PTO (prospect to order) & OTC (order to cash) processes
  • Maintain surveillance of call-offs against contracts, delivery lead-times, pricing,item proposals and informs account management and customers accordingly.Check and monitor credit limits in close collaboration with the account management and Finance.
  • Surveillance of return orders within the customer complaint process, replacement of goods, and all documentation/certificates related to the orders, i.e. orders confirmation, invoices, credit notes.Handle customer complaints on responsible product lines, maintain CCR (Customer Complaint Report) system according to global requirements,and review CCR results on regular basis,remain goods relationships with customers on behalf of sales and marketing team if required
  • Perform quality control and SHE requirements in chain of demand supply to satisfy corporate environment of DSM-Firmenich: Focus and understand what real customer needs is;Achieve high quality service level according to ISO & GMP standards.
  • Serve as a link for the customer to the relevant -internal stakeholders for additional (non-standard) request – accountability with the relevant stakeholders.

We Bring

  • Empowerment to make meaningful contributions while upholding ethical standards.
  • Recognition and celebration of your efforts and accomplishments.
  • Opportunities for growth and advancement for those who embrace innovation and take initiative.
  • Collaboration with experts in health, nutrition, and beauty to drive progress.
  • Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
  • Responsibility and accountability in living company values and driving sustainable solutions.

You Bring

  • Bachelor's degree or above
  • At least 3 years of experience with multi-national enterprises in Customer Service or Supply Chain Management fields
  • Proficient usage of excel,word,ppt and knowledge of SAP preferred
  • Good English both oral and written
  • Excellent communication and interpersonal skills.

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