Integration manager 串接專案管理師

3 days ago

Taipei Taipei City, Taiwan Dot Connections Limited Full time NT$480,000 - NT$1,440,000 per year

About Dot Connections

Founded in Europe in 2018, 
Dot Connections
 is a fast-growing game distributor focused on emerging markets. Since setting up our Asia headquarters in 2019, we've quickly earned a reputation for delivering top-tier technical services. As one of the few award-winning service agents in Europe, we bring exceptional quality and reliability to our Asian partners—including several global industry leaders. Join us to be part of a team that delivers first-class, on-time solutions across the gaming industry.

Our Core Value

  • Mutual Growth Strategy (Win-win mindset)
  • Trust and Integrity
  • Collaborative Partnership Management
  • Work-Life Balance

Requirements

  • 具備良好溝通技巧和客戶服務技巧
  • Excellent communication and customer service skills.
  • 具備英文聽、說、讀、寫的溝通能力,能理解技術文件並與國際團隊協作 (多益 700+)
  • English proficiency (listening, speaking, reading, writing); able to understand technical documents and collaborate with international teams (TOEIC 700+).
  • 中文精通
  • Fluent in Chinese.
  • 具備獨立作業與解決問題的能力,能在壓力下有效處理技術問題
  • Ability to work independently, solve problems, and effectively handle technical issues under pressure.

Job Description

  • 主要負責客戶系統對接上線以及即時反應客戶端的技術支援服務,以提供優質的客戶服務。
  • 上班時間:中班 (15:00 - 23:00)
  • 培訓期:3-6 個月後可居家辦公,須定期回公司參加培訓。
  • 處理客戶提出的技術問題
  • Address and resolve technical issues raised by clients.
  • 維護和改善內部流程和工具 (如追蹤、歸納整理客戶各類型問題),並回饋給相關人員
  • Maintain and improve internal processes and tools, such as tracking, categorizing, and summarizing various client issues, and providing feedback to relevant teams.
  • 技術支援文檔之更新維護
  • Update and maintain technical support documentation.
  • 客戶相關資料建置以及管理
  • Establish and manage client-related data.
  • 客戶產品上線專案管理
  • Oversee and manage client product deployment projects.
  • 跨部門溝通協調
  • Facilitate cross-departmental communication and coordination.
  • 主管交辦事項
  • Handle tasks assigned by supervisors.

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