Client Service Representative
22 hours ago
- Work closely with client for accurate and timely payroll, labor pension, national health insurance, labor / employment insurances and tax (national taxes and regional taxes) related calculation
- Coordinate closely with internal teams to ensure Client services and cases are monitored and delivered in and accurate, timely and professional manner.
- Maintain client relationship to improve client's satisfaction
- Provide suggestions, counselling, and updates to Clients in areas of Labour Laws, payroll, labor pension, national health insurance, labor / employment insurances, Individual Income tax policy, HR processes etc.
- Maintain internal services procedure manuals and business process documents
- Participates in testing and validation of services and system upgrading
- Assist Client Service Manager in reviewing and improving services processes and procedures
- Participates in Clients meeting to provide expert HR and Service advices.
- Be capable of offering mentoring to new CSR.
- Provide Training to Client, and internal operation teams when necessary.
- Support in SOC
- Bachelor degree or above in HR Management, Business Administration or related
- With 5 years + hands on Payroll & Lodgement experience, or HR professional particularly in the area of C&B and labour law
- Be familiar with salary structure, employment, Statutory benefit., payroll and tax rules
- Good command of spoken and written English
- Professional attitude, efficient, and attention to details
- Good team spirit, communication and interpersonal skill
- Good computer skills particularly in Excel, and Word
- Good Team Player
- Enjoy collaborating with Cross Function to win together
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Client Services, Assc2
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Client Services, Assc2
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