
Client Service Rep I
2 weeks ago
Main Responsibilities
- Work closely with GV MS PA to support Global View client for accurate and timely labor pension, national health insurance, labor / employment insurances and tax (national taxes and regional taxes) related calculation and administration.
及時準確處理並完成Global View客戶保險、勞保、全民健保和個人所得稅等相關服務.
- Coordinate closely with internal teams to ensure Client services and cases are monitored and delivered in and accurate, timely and professional manner.
緊密協調公司各部門資源,及時處理並完成業務流程
- Maintain client relationship to improve client's satisfaction
維護客戶關系/提高Global View客戶滿意度
- As professional local lodgment service advisor, provide suggestions, counselling, and updates to Global View Clients in areas of labor pension, national health insurance, labor / employment insurances, Individual Income tax policy, HR processes etc.
專業地解答客戶勞保、全面健保及個人所得稅等方面的相關咨詢,協助客戶辦理相關業務
- Maintain client services procedure manuals and business process documents
維護客戶服務操作手冊及業務流程文檔
- Participates in internal process enhancement testing and validation of services and system upgrading
參與內部流程升級或新功能測試
QualificationsQualifications & Experience
- College degree or above
本科或以上學位
- Good service attitude, service industry is welcome.
優秀服務意識,服務行業優先
- Good in logic thinking, data processing and detailed oriented
良好的邏輯思維能力和數據處理能力,註重細節
- Strong experience in HR experience, payroll related working experience is plus.
具備人力資源管理經驗,有薪酬或社會保險服務相關工作經驗者優先
- Excellent command of written & oral English
良好的英文書寫及口語能力
- Good team spirit, communication and interpersonal skill
具備團隊合作精神,有很好的溝通能力
- Good computer skills particularly in Excel, Word and PPT
具備較好的計算機應用技能(Excel, Word和PPT)
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