Client Service Rep I

1 week ago

Taipei Taipei City, Taiwan ADP Full time NT$420,000 - NT$840,000 per year

Main Responsibilities

  • Work closely with GV MS PA to support Global View client for accurate and timely labor pension, national health insurance, labor / employment insurances and tax (national taxes and regional taxes) related calculation and administration.

及時準確處理並完成Global View客戶保險、勞保、全民健保和個人所得稅等相關服務.

  • Coordinate closely with internal teams to ensure Client services and cases are monitored and delivered in and accurate, timely and professional manner.

緊密協調公司各部門資源,及時處理並完成業務流程

  • Maintain client relationship to improve client's satisfaction

維護客戶關系/提高Global View客戶滿意度

  • As professional local lodgment service advisor, provide suggestions, counselling, and updates to Global View Clients in areas of labor pension, national health insurance, labor / employment insurances, Individual Income tax policy, HR processes etc.

專業地解答客戶勞保、全面健保及個人所得稅等方面的相關咨詢,協助客戶辦理相關業務

  • Maintain client services procedure manuals and business process documents

維護客戶服務操作手冊及業務流程文檔

  • Participates in internal process enhancement testing and validation of services and system upgrading

參與內部流程升級或新功能測試

Qualifications & Experience

  • College degree or above

本科或以上學位

  • Good service attitude, service industry is welcome.

優秀服務意識,服務行業優先

  • Good in logic thinking, data processing and detailed oriented

良好的邏輯思維能力和數據處理能力,註重細節

  • Strong experience in HR experience, payroll related working experience is plus.

具備人力資源管理經驗,有薪酬或社會保險服務相關工作經驗者優先

  • Excellent command of written & oral English

良好的英文書寫及口語能力

  • Good team spirit, communication and interpersonal skill

具備團隊合作精神,有很好的溝通能力

  • Good computer skills particularly in Excel, Word and PPT

具備較好的計算機應用技能(Excel, Word和PPT)

A little about ADP:
We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

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