IT Operations and Endpoint Architect

2 days ago


No Gongye Rd Nantou City Taiwan Usi Full time NT$900,000 - NT$1,200,000 per year

Responsibilities:

•    Developing and managing a secure and efficient IT infrastructure, focusing on IT operations and endpoint security.

•    Developing and deploying ITSM frameworks and familiarity with BMC Helix to optimize operational efficiency.

•    Designing and deploying endpoint security solutions, including Microsoft Intune, MAM/MDM, Defender, or SCCM, ensures comprehensive company asset protection.

•    Collaborating with teams to streamline IT processes and enhance service efficiency.

•    Maintaining technical documentation on IT architecture and configurations.

•    Evaluating and incorporating new technologies for better IT operations and security.

Qualifications:

•    Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

•    Extensive experience (3 years) in ITSM management or enterprise-level web design, with proficiency in tools like BMC Helix or SharePoint Online preferred.

•    Profound understanding of IT operation management domains, including incident management, change management, and service request management.

•    Strong expertise in Microsoft endpoint tools like Microsoft Intune, Defender, and SCCM.

•    Certifications in ITIL, BMC Helix, or Microsoft solutions are advantageous.

•    Experience in implementing and managing Network Operations Center (NOC) solutions is a plus.

•    Excellent problem-solving abilities and a track record of resolving complex technical issues.

•    Self-motivated and able to work independently with minimal supervision.

•    Strong interpersonal and communication skills (verbal and written).

Additional Information:

•    The role offers the option for remote work with occasional on-site visits.


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